At a Glance
- Tasks: Lead exceptional front of house services and manage operational teams at HMRC Birmingham.
- Company: Join Sodexo, a company that values your individuality and purpose.
- Benefits: Enjoy mental health support, discounts, and a chance to thrive in your own way.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in Front of House or Facilities Management with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced and professional Front of House Manager to lead the delivery of exceptional workplace support services at HMRC Birmingham. This is a high-profile role responsible for overseeing front of house, cleaning, and post room operations, ensuring the highest standards of customer care, presentation, and operational excellence are delivered at all times.
As Front of House Manager, you will lead and develop operational teams, manage day-to-day service delivery, and build strong working relationships with HMRC stakeholders, customers, and service partners. You will play a key role in ensuring all services are delivered safely, efficiently, and in line with contractual KPIs and Sodexo standards.
Responsibilities- Manage the daily delivery of front of house, cleaning, and post room services across the site
- Ensure all service standards, KPIs, and contractual requirements are consistently achieved
- Lead, motivate, and develop teams to deliver outstanding customer service
- Manage staffing levels, labour targets, and operational performance
- Build and maintain strong relationships with HMRC stakeholders and customers
- Ensure compliance with Health & Safety, COSHH, and company procedures
- Monitor quality standards and drive continuous improvement initiatives
- Manage budgets, waste control, and operational efficiencies
- Respond professionally to customer queries, complaints, and operational issues
- Conduct regular audits, inspections, team briefings, and performance reviews
- Support wider site operations and undertake Duty Manager responsibilities when required
- Collaborate effectively with internal departments and external FM service providers
- Previous experience in a Front of House, Facilities Management, or Soft FM management role
- Strong leadership and people management experience
- Experience managing customer facing services within a corporate or public sector environment
- Knowledge of cleaning operations and workplace service delivery
- Good understanding of Health & Safety and COSHH regulations
- Excellent communication, interpersonal, and organisational skills
- Ability to manage multiple priorities and make effective operational decisions
- Strong IT skills including Microsoft Word, Excel, and Outlook
- A proactive and customer focused approach with high attention to detail
- Experience working within a Government or HMRC environment
- IOSH Managing Safely or equivalent Health & Safety qualification
- Experience within a contract led FM environment
- Proven ability to lead and develop high performing teams
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Front of House Manager in Birmingham employer: Workingwith Sodexo
Sodexo is an exceptional employer that prioritises employee well-being and professional growth, making it an ideal workplace for a Front of House Manager in Birmingham. With a strong focus on delivering outstanding customer service, you will thrive in a supportive environment that values your contributions and offers numerous benefits, including mental health support, flexible working options, and opportunities for career advancement. Join us to be part of a dynamic team dedicated to operational excellence and meaningful impact within the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with professionals on platforms like LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience and how it aligns with the Front of House Manager role at HMRC Birmingham.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front of House Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Front of House Manager role. Highlight your experience in managing customer-facing services and any relevant leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at HMRC Birmingham. Share specific examples of how you've led teams and delivered exceptional service in the past. Let us know why you’re excited about joining our team!
Showcase Your Skills:Don’t forget to highlight your IT skills, especially with Microsoft Word, Excel, and Outlook. If you have experience with Health & Safety regulations or cleaning operations, make sure to mention that too. We love seeing candidates who are proactive and detail-oriented!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team at Sodexo!
How to prepare for a job interview at Workingwith Sodexo
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Front of House Manager. Familiarise yourself with the specific responsibilities mentioned in the job description, such as managing cleaning and post room operations, and be ready to discuss how your previous experience aligns with these tasks.
✨Showcase Your Leadership Skills
This role requires strong leadership and people management skills. Prepare examples from your past experiences where you've successfully led a team, motivated staff, or improved service delivery. Highlight any specific achievements that demonstrate your ability to develop high-performing teams.
✨Emphasise Customer Care
Customer service is key in this position. Be prepared to discuss how you've handled customer queries or complaints in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will show your proactive and customer-focused approach.
✨Understand Compliance and Safety Standards
Since the role involves compliance with Health & Safety and COSHH regulations, brush up on these topics before your interview. Be ready to discuss how you've ensured safety standards in previous roles and how you would implement these practices in the new position.
