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- Tasks: Provide top-notch Tier 1 and Tier 2 IT support to clients, both remotely and on-site.
- Company: Join a dynamic Managed Service Provider in Leeds with a fast-paced environment.
- Benefits: Competitive salary of £32K - £35K and opportunities for professional growth.
- Why this job: Make a real difference by solving diverse IT challenges every day.
- Qualifications: Experience in 2nd Line support and strong knowledge of Windows and networking.
- Other info: Exciting chance to work with emerging technologies and enhance client systems.
WSR are looking for a 2nd Line IT Support Engineer to join the team of our MSP client based in Leeds. Do you thrive in fast-paced environments where no two days are the same? We are looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients.
Our client is a growing Managed Service Provider, seeking a skilled IT Support Engineer with proven 2nd Line support experience to join their dynamic technical team. This is an excellent opportunity for an engineer passionate about delivering high-quality support across diverse client environments.
Key Responsibilities- Deliver professional Tier 1 and Tier 2 technical support, resolving end-user queries via remote tools or on-site visits.
- Take full ownership of incidents and service requests, ensuring resolution within defined SLAs.
- Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses.
- Maintain accurate client documentation through established change processes.
- Create and update internal knowledge base articles to support both engineering teams and clients.
- Assess client IT systems and recommend performance or security improvements.
- Proactively manage and maintain client systems including Microsoft Exchange, Active Directory, cloud storage, disaster recovery, and VoIP platforms.
- Advise clients on hardware solutions including laptops, Wi-Fi access points, storage devices and more.
- Liaise with third-party vendors to escalate and resolve hardware/software issues.
- Install, configure and repair hardware, software, and peripheral equipment in line with specifications.
- Maintain and upgrade networking hardware, including installing new units and implementing required modifications.
- Research emerging technologies and contribute to client infrastructure upgrades.
- Provide technical guidance to clients to enhance system performance and IT strategy.
- Assist with project-related work including design, implementation, and testing.
- Strong knowledge of Windows 10/11 and macOS.
- Hands-on experience with LAN/WAN/Wi-Fi networking, including troubleshooting and configuration.
- Solid understanding of Windows Server 2012/2016/2019, Active Directory, DNS, DHCP, DFS, Hyper-V, ADFS, and FAP.
- Knowledge of PC setup, TCP/IP networking and system configuration.
- Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure.
- Ability to troubleshoot client-side apps (e.g. Microsoft Office).
- Advanced problem-solving skills with a proactive mindset.
- Exceptional written and verbal communication, with confidence speaking to users at all levels.
Please click ‘APPLY NOW’ for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
2nd Line Support Engineer in Leeds employer: Working Solutions Recruitment
Contact Detail:
Working Solutions Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common support scenarios. We all know that hands-on experience is key, so be ready to showcase your problem-solving abilities with real-life examples.
✨Tip Number 3
Don’t forget to research the company! Understanding their services and client base will help you tailor your responses during the interview. Plus, it shows you're genuinely interested in joining their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd Line support experience and any relevant technical skills to show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you thrive in fast-paced environments. Share specific examples of how you've delivered exceptional support in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your advanced problem-solving skills. We want to see how you approach challenges and resolve issues effectively, so share some real-life scenarios!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our MSP client.
How to prepare for a job interview at Working Solutions Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, macOS, and the various networking protocols mentioned in the job description. Be ready to discuss your hands-on experience with LAN/WAN/Wi-Fi networking and how you've tackled troubleshooting in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your advanced problem-solving skills and proactive mindset by discussing specific incidents where you took ownership and delivered results within SLAs.
✨Communicate Like a Pro
Since you'll be liaising with clients at all levels, practice explaining technical concepts in simple terms. Use clear and concise language during the interview to demonstrate your exceptional written and verbal communication skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to manage incidents and service requests. Think about how you would handle different situations, such as escalating issues to third-party vendors or advising clients on hardware solutions.
