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- Tasks: Coordinate a busy service department and support a team of administrators.
- Company: Established client in Sittingbourne with a dynamic service environment.
- Benefits: Opportunity for career growth and ownership of your role.
- Why this job: Be at the heart of operations, influencing processes and supporting a team.
- Qualifications: Strong admin experience, excellent organisational skills, and a customer-focused approach.
- Other info: Fast-paced environment with flexible hours and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
WSR are recruiting for a Senior Service Administrator for our well-established client in Sittingbourne.
Role Type: Permanent
Location: Sittingbourne – Fully Office Based – Monday to Friday
Senior Service Administrator Role Overview:
Are you an organised, proactive administrator who thrives in a fast-paced service environment? We’re looking for a Senior Service Administrator to play a key role in keeping a busy service operation running smoothly. This is a varied and rewarding position where you’ll act as the central point of coordination between engineers, customers, and internal teams. You’ll also support and guide a small team of administrators, leading by example and helping to maintain high standards across the board.
Senior Service Administrator Responsibilities:
- Overseeing the day-to-day administration of a busy service department
- Supporting, guiding, and coordinating a team of service administrators
- Acting as a key link between engineers, customers, and internal departments
- Managing service calls, work orders, purchase orders, and related documentation
- Scheduling engineers’ work, maintaining diaries, and approving daily hours
- Ensuring service records, maintenance logs, and month-end closures are accurate and complete
- Liaising with customers to arrange work, resolve queries, and follow up on outstanding items
- Monitoring service performance against agreed KPIs and contract requirements
- Assisting with invoicing support, job margin monitoring, and reporting
- Producing regular operational and performance reports
- Supporting engineer logistics, including rotas, PPE, and workwear
- Helping prepare simple quotations based on service needs and engineer feedback
Senior Service Administrator Skills and Experience:
- Strong administration experience, ideally within an engineering, technical, or service-led environment
- Confidence supporting or guiding colleagues in a senior or lead capacity
- Excellent organisational skills with strong attention to detail
- Comfortable managing multiple priorities in a busy office setting
- Confident communicator with a professional and customer-focused approach
- Good working knowledge of Microsoft Office; experience with ERP systems is a bonus
- Financial awareness and the ability to understand job margins and basic reporting
- Calm, adaptable, and solutions-focused, even under pressure
- Able to work independently while still being a strong team player
- Flexible approach to support a service operation that runs beyond standard hours
Why this Senior Service Administrator Role?
This is a great opportunity for an experienced administrator who enjoys responsibility, variety, and being at the heart of a service operation. You’ll have real ownership of your role, the chance to influence how things are done, and the opportunity to develop further within a supportive team environment.
Please click ‘APPLY NOW’, or call the WSR Team for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
Senior Service Administrator in Kent employer: Working Solutions Recruitment
Contact Detail:
Working Solutions Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Administrator in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Service Administrator role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its service operations thoroughly. Be ready to discuss how your organisational skills and experience in a fast-paced environment make you the perfect fit for the role.
✨Tip Number 3
Showcase your leadership skills! When chatting with potential employers, highlight your experience guiding teams and maintaining high standards. They’ll want to see that you can support and inspire others in a busy service department.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Administrator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administration experience, especially in service-led environments, to show us you’re the right fit for the Senior Service Administrator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed multiple priorities and supported teams in the past, so we can see your proactive approach in action.
Showcase Your Communication Skills: As a Senior Service Administrator, communication is key! In your application, demonstrate your confident and professional communication style. This could be through your writing or by mentioning experiences where you’ve liaised with customers or internal teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Working Solutions Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Service Administrator role. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple priorities. Be ready to discuss how you kept things running smoothly in a busy environment, as this will demonstrate your fit for the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to coordinate between different teams or resolve customer queries. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
