Internal Sales Co-ordinator

Internal Sales Coordinator – Service & Spare Parts

Role Type: Permanent

Location: Milton Keynes

Working Hours: 8:30am – 5pm

Working Pattern: Fully office-based for the first 6 months, moving to hybrid working following successful completion of probation (3 days office / 2 days working from home)

Internal Sales Coordinator Role Overview

We’re looking for an experienced Internal Sales Coordinator to join a busy service and spare parts team in Milton Keynes. This is a varied role combining internal sales support, customer service, order processing and administration, making it a great opportunity for someone who enjoys taking ownership of the full customer order journey.

You’ll be working closely with customers, internal service teams and suppliers, managing everything from initial quotations through to order processing, delivery and invoicing. Previous SAP experience and experience handling and processing spare parts orders are essential for this position.

Internal Sales Coordinator Key Responsibilities

• Preparing quotations for spare parts and modifications and following these up with customers
• Receiving and processing customer orders, checking them against quotations and issuing order acknowledgements
• Processing sales orders through SAP from receipt through to invoicing
• Monitoring outstanding orders and working with relevant teams to ensure deliveries remain on track
• Managing customer enquiries and providing updates throughout the order process
• Liaising with internal service teams, technical colleagues and suppliers both within the UK and internationally
• Coordinating transport and shipment requirements, including urgent breakdown orders where required
• Maintaining accurate quotation, order and customer activity records within the CRM system
• Working with Credit Control on credit limits, new customer accounts and account queries
• Resolving invoice queries and supporting Finance with spare‑parts‑related matters
• Managing spare parts returns, credits and associated documentation
• Raising purchase orders and obtaining relevant approvals
• Maintaining import/export documentation and administrative records
• Monitoring shared inboxes and ensuring enquiries and requests reach the appropriate teams
• Supporting annual stock takes and providing wider administrative support across the team when required
• Occasionally attending customer, factory or site visits and internal meetings
• There may also be occasions where you’ll help with the picking, packing and shipment of smaller parts for urgent customer breakdown requirements.

Internal Sales Coordinator Skills, Experience and Attributes

• Previous SAP experience – essential
• Previous experience handling, administering and processing spare parts orders – essential
• Strong order processing and general administrative experience
• Experience preparing or managing customer quotations
• Confidence communicating with customers at different levels
• Good Microsoft Office skills
• Strong written and verbal communication skills
• Excellent attention to detail and accuracy
• The ability to manage multiple priorities and work effectively in a busy environment
• A proactive, flexible approach and willingness to support the wider team

Internal Sales Coordinator Benefits (After probation)

• Holidays: 25 days (with increases based on service).
• Health: Private healthcare, digital GP access, and mental health support.
• Enhanced Pay: Generous maternity, paternity, and sick pay.
• Secure Future: Pension plan, income protection, and life assurance (4x salary).
• Employee Rewards: Recognition platform, discounts, Cycle 2 Work scheme, and more!

You’ll suit this position particularly well if you enjoy being the person who keeps things moving behind the scenes – coordinating customers, orders, suppliers and internal departments while making sure nothing gets missed.

This is a great opportunity to join an established technical/service environment in a role offering plenty of variety, customer interaction and responsibility across the complete sales and order process.

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