Customer Service Executive

Social network you want to login/join with: Customer Service Executive, Milton Keynes col-narrow-left Client: Working Solutions Recruitment Location: Milton Keynes, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: 85976c74f8eb Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: WSR are looking for a Customer Service Executive to join the team of our esteemed client based in Milton Keynes. Location: Milton Keynes – Office Based Salary: £30k Working Hours: Monday to Thursday 07:30am to 4:30pm. 3:30pm finish on a Friday Reports To: Head of Project Sales Customer Service Executive Job Overview The Customer Service Executive plays a crucial role in ensuring exceptional customer experiences by handling front-line communications and coordinating incoming inquiries through phone, email, and online chat. This role involves converting inquiries into tasks for the estimators, supporting the sales team, and contributing to the smooth operation of the department. The ideal candidate will thrive in a team-oriented environment and embody the culture and core values. Customer Service Executive Responsibilities and Duties Serve as the first point of contact for customers, addressing inquiries, concerns, and requests promptly and professionally. Handle incoming telephone and email inquiries, ensuring all details are accurately recorded in the CRM system. Collaborate with internal teams to provide timely project updates and maintain seamless communication with clients. Qualify and process incoming inquiries, offering technical support for the brand. Set up quoting tasks by extracting and organizing relevant information from client schedules in PDF to Excel format. Prepare and provide accurate quotes to clients. Answer incoming calls promptly and with enthusiasm and professionalism. Respond to inquiries or coordinate with appropriate team members within required timescales. Utilize internal technical product training to confidently address questions via phone, email, or online chat. Confident and caring telephone manner Strong customer-centric mindset Honesty and integrity Excellent interpersonal skills Ability and eagerness to learn quickly Monday to Friday 7:30am – 4:30pm (3:30pm finish on Friday’s) Life insurance 3x salary Private Health Insurance 23 days holiday (with an additional 1 day per full year employed increasing up to additional 5 days) plus Bank Holidays Lunch provided for all employees/breakfast items supplied. Free onsite parking Employee Referral Scheme Long Service Awards Employee of the Month Discretionary bonus scheme (after probationary period) #J-18808-Ljbffr