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- Tasks: Provide top-notch IT support, troubleshoot issues, and enhance client systems.
- Company: Join a dynamic tech team in Central London with a focus on innovation.
- Benefits: Enjoy a competitive salary, personal development, and a fun work culture.
- Why this job: Make a real impact while working with cutting-edge technology and diverse clients.
- Qualifications: Experience with Windows, networking, and cloud platforms is essential.
- Other info: Flexible hybrid work model with exciting projects and career growth opportunities.
The predicted salary is between 36000 - 48000 £ per year.
WSR are looking for a hybrid 2nd Line IT Support Engineer to join the team of our esteemed client based in Central London. Reporting to: IT Manager Location: Client Site (Face-to-Face Support) - London (rotating 1 week in office, 1 week remote working) Salary: £42K + Personal development opportunities, Pension, Staff Treats, Annual bonus Role Type: Permanent
Are you the go-to problem solver when tech hits a snag? Do you thrive in fast-paced environments where no two days are the same? We’re looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients.
2nd Line IT Support Engineer Responsibilities:- You’ll be the face of our technical support service—resolving issues in person and remotely while maintaining outstanding customer satisfaction.
- Your day-to-day will include:
- Delivering Tier 1 & Tier 2 technical support professionally and efficiently
- Troubleshooting issues remotely and on-site, escalating to Tier 3 when needed
- Owning and resolving queries within agreed SLAs
- Managing your ticket queue and documenting every step
- Maintaining accurate client records and configuration changes
- Creating and updating knowledge base articles for both clients and fellow engineers
- Recommending IT system improvements and evaluating client infrastructure
- Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
- Advising on hardware solutions (laptops, WAPs, storage devices, etc.)
- Working with third-party vendors to solve software and hardware problems
- Installing, repairing and configuring hardware, software and peripherals
- Maintaining and modifying networking equipment and systems
- Researching new technologies and recommending enhancements
- Supporting IT projects—from design to implementation
- You’re confident, client-focused and technically sharp, with:
- Strong hands-on experience with Windows 10 and macOS
- Solid understanding of LAN/WAN/Wi-Fi networking
- Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
- Knowledge of PC setup, TCP/IP networking and system configuration
- Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure
- Ability to troubleshoot client-side apps (e.g. Microsoft Office)
- Advanced problem-solving skills with a proactive mindset
- Exceptional written and verbal communication, with confidence speaking to users at all levels
- Hands-on, varied workload—no dull days
- Direct client interaction and real impact
- Opportunity to shape IT systems and suggest improvements
- Involvement in exciting infrastructure and implementation projects
- Supportive, collaborative technical team
Ready to make your next move? Apply now and bring your expertise to a team that values initiative and innovation.
Please click ‘APPLY NOW’, or call the WSR Team for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
2nd Line IT Support Engineer employer: Working Solutions Recruitment
Contact Detail:
Working Solutions Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Get your networking game on! Attend local tech meetups or online webinars to connect with other IT pros. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and showcases your skills. Engage with posts related to IT support and join relevant groups to increase your visibility.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions specific to 2nd Line IT Support roles. Role-play with a friend or use mock interviews to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Support Engineer role. Highlight your relevant experience with Windows, networking, and client support. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your technical skills—give us examples of how you've solved problems in the past. We love a good story about troubleshooting that showcases your proactive mindset!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who’s confident and client-focused, so a touch of warmth in your writing can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Working Solutions Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, macOS, and the various networking technologies mentioned in the job description. Be ready to discuss your hands-on experience with these systems and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues, both remotely and on-site. Think about times when you had to escalate problems and how you managed your ticket queue effectively.
✨Communicate Like a Pro
Since you'll be the face of the technical support service, practice explaining complex tech concepts in simple terms. Be ready to demonstrate your exceptional written and verbal communication skills during the interview.
✨Be Ready to Discuss Improvements
Think about potential IT system improvements you could suggest based on your previous experiences. This shows initiative and that you're proactive about enhancing client infrastructure, which is a key part of the role.
