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- Tasks: Manage and ensure the availability of our Housing SaaS platforms.
- Company: Join NEC Software Solutions, part of a global tech giant making a real-world impact.
- Benefits: Enjoy flexible working, private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Why this job: Be part of a team that supports vital public services and makes a difference every day.
- Qualifications: Experience in relationship management and knowledge of SaaS technologies is essential.
- Other info: We welcome applications from all communities and support an inclusive recruitment process.
The predicted salary is between 42000 - 84000 £ per year.
Come join us and make a difference in the world!
Discover more at
NO AGENCIES PLEASE
Job Description
*** Please note – Hybrid or remote subject to location ***
We are currently on the lookout for a Delivery Manager to support our Housing SaaS Platforms. The individual in this role will have responsibility for the availability of our platforms – including NEC Mobile, NEC Scheduler, NEC Repairs and NEC Engage.
The responsibilities for this report will include Monitoring, Planned Maintenance, Service Meetings and Support. The ideal candidate for this role will have experience with this, with Housing Management Software or alternative Public Sector SaaS Platforms.
Monitoring:
The role will also involve the responsibility to ensure adequate monitoring and alerting across the Housing SaaS platforms – this will include Postgres, Networks, Patroni and Servers.
Planned maintenance
The planned maintenance element of the role will involve maintaining patching upgrades for Servers and Patroni within the Housing Platform. Maintaining Certification and planning any new hardware changes. Working with the Development Manager to review content for new released and ensuring the database is as efficient as possible – including fragmentation resolution.
Support
The individual in this role will be the point of contact between housing and CST (Central Services Technology) when an issue is raised, and to coordinate technical resources. They will establish a prescription check, and work closely with the application team to find the sources of issues. The will ensure there is adequate 24/7 Cover, and work with CST teams to ensure there are adequate SLAs in place (for example with CloudOps teams). They will also work with the helpdesk to establish a support plan for the Housing SaaS.
Service Meetings
A key part of this role will involve running regular service meetings for products and functions – this will be with stakeholders like Project Managers, Product, Developers, CST, Architects and Consultants. The role of the delivery manager in these meetings will be to document and drive forward actions. This individual will also report the results. The meetings will involve planning server capacity increases and providing a roadmap of infrastructure upgrades.
Main Responsibilities:
Publishing a daily health check status on the system – and analyse the results of thehealth check – ensuring to report anything to necessary stakeholders.
Ensuringaction is taken against any trend analysis
ArrangingSTO, and Emergency CR as required from the monitoring analysis
Being aware of all CST changes that could impact our services and mitigate againstthese changes
Qualifications
In order to be successful in this role, the below skillset will be required:
Proven relationship management background.
Working level understanding of ITIL (v4 preferred)
Excellent communication and strong management skills
Knowledge of the various technologies used to deliver services, specifically SaaS in Azure
Ability to listen, influence, negotiate and make decisions.
Excellent analytical skills.
Experience with developing and delivering Service Improvement Plans.
Public sector knowledge specifically Local Government and Housing.
Must be a resilient self-starter who is happy to work alone.
Additional Information
We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting, references and occupational health checks.
Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Come join us and make a difference in the world!
Discover more at
NO AGENCIES PLEASE
Job Description
*** Please note – Hybrid or remote subject to location ***
We are currently on the lookout for a Delivery Manager to support our Housing SaaS Platforms. The individual in this role will have responsibility for the availability of our platforms – including NEC Mobile, NEC Scheduler, NEC Repairs and NEC Engage.
The responsibilities for this report will include Monitoring, Planned Maintenance, Service Meetings and Support. The ideal candidate for this role will have experience with this, with Housing Management Software or alternative Public Sector SaaS Platforms.
Monitoring:
The role will also involve the responsibility to ensure adequate monitoring and alerting across the Housing SaaS platforms – this will include Postgres, Networks, Patroni and Servers.
Planned maintenance
The planned maintenance element of the role will involve maintaining patching upgrades for Servers and Patroni within the Housing Platform. Maintaining Certification and planning any new hardware changes. Working with the Development Manager to review content for new released and ensuring the database is as efficient as possible – including fragmentation resolution.
Support
The individual in this role will be the point of contact between housing and CST (Central Services Technology) when an issue is raised, and to coordinate technical resources. They will establish a prescription check, and work closely with the application team to find the sources of issues. The will ensure there is adequate 24/7 Cover, and work with CST teams to ensure there are adequate SLAs in place (for example with CloudOps teams). They will also work with the helpdesk to establish a support plan for the Housing SaaS.
Service Meetings
A key part of this role will involve running regular service meetings for products and functions – this will be with stakeholders like Project Managers, Product, Developers, CST, Architects and Consultants. The role of the delivery manager in these meetings will be to document and drive forward actions. This individual will also report the results. The meetings will involve planning server capacity increases and providing a roadmap of infrastructure upgrades.
Main Responsibilities:
Publishing a daily health check status on the system – and analyse the results of thehealth check – ensuring to report anything to necessary stakeholders.
Ensuringaction is taken against any trend analysis
ArrangingSTO, and Emergency CR as required from the monitoring analysis
Being aware of all CST changes that could impact our services and mitigate againstthese changes
Qualifications
In order to be successful in this role, the below skillset will be required:
Proven relationship management background.
Working level understanding of ITIL (v4 preferred)
Excellent communication and strong management skills
Knowledge of the various technologies used to deliver services, specifically SaaS in Azure
Ability to listen, influence, negotiate and make decisions.
Excellent analytical skills.
Experience with developing and delivering Service Improvement Plans.
Public sector knowledge specifically Local Government and Housing.
Must be a resilient self-starter who is happy to work alone.
Additional Information
We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting, references and occupational health checks.
Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
#J-18808-Ljbffr
SaaS Service Delivery Manager employer: Working Nomads
Contact Detail:
Working Nomads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific SaaS platforms mentioned in the job description, such as NEC Mobile and NEC Scheduler. Understanding their functionalities and common issues can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the public sector SaaS space. Engaging with others who have experience in Housing Management Software can provide insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your ITIL knowledge, especially version 4. Being able to discuss ITIL principles confidently will demonstrate your understanding of service management, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your experience with service improvement plans. Be ready to share specific examples of how you've successfully implemented changes in previous roles, as this will resonate well with the responsibilities outlined.
We think you need these skills to ace SaaS Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS platforms, particularly in housing management software. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your relationship management skills and understanding of ITIL. Mention specific examples of how you've successfully managed service delivery in previous roles.
Showcase Technical Knowledge: In your application, emphasise your familiarity with technologies like Postgres, Azure, and any other relevant tools mentioned in the job description. This will show that you have the technical background needed for the role.
Highlight Communication Skills: Since the role involves running service meetings and coordinating with various stakeholders, make sure to illustrate your strong communication and management skills in your application. Provide examples of past experiences where these skills were crucial.
How to prepare for a job interview at Working Nomads
✨Show Your SaaS Knowledge
Make sure to brush up on your understanding of SaaS platforms, especially in the context of housing management. Be prepared to discuss specific technologies like Postgres and Azure, as well as your experience with monitoring and maintenance.
✨Demonstrate Relationship Management Skills
Since this role involves liaising with various stakeholders, highlight your relationship management experience. Share examples of how you've successfully navigated complex interactions and built strong partnerships in previous roles.
✨Prepare for Technical Questions
Expect technical questions related to ITIL practices and service delivery. Familiarise yourself with common challenges in SaaS environments and be ready to discuss how you would handle them, particularly in a public sector context.
✨Emphasise Your Analytical Skills
Analytical skills are crucial for this role, especially when it comes to monitoring system health and trend analysis. Prepare to discuss how you've used data to drive decisions and improve service delivery in past positions.
