Tenancy Officer

**Number of Vacancies:** 4

**Time Type:** Full time

**Worker Type:** Regular

**Proposed Interview Date:** Tuesday, June 30, 2026

**Hours of Work:** 37

**Hiring Manager:** Rachel Gamble

**Contact Number:** 01482 615023

**Job Description Summary:** 3 x Full Time Permanent Position, 1 x Full Time Fixed Term Position (maternity cover). Interviews will take place on 30 June & 1 July 2026. If the postholder requires a Standard or Enhanced DBS disclosure the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered “protected” in line with filtering rules for DBS checks.

ROLE AND PURPOSE

Working as part of a geographically focused team, the role provides a housing landlord service to approximately 23,000 homes across the City. The post holder will be the first point of contact for residents supporting them to manage their tenancies and ensure rent is collected in line with the Council’s tenancy agreement, housing legislation and policies and procedures; actions could have significant financial implications in managing a total rent debit of around £98m citywide. The role will deliver an excellent local Housing Management service to tenants and other stakeholders in the city, ensuring areas are high performing by improving neighbourhoods through tenancy management, identifying issues and acting on feedback from customers and the community. The post holder will work closely with tenants, partners and other stakeholders to ensure schemes and projects run smoothly and that tenant and residents’ groups are supported.

PRINCIPAL ACCOUNTABILITIES:

• To promote and safeguard the welfare of children, young people and/or vulnerable adults, recognising risk indicators of different forms of abuse and neglect and making necessary referrals as required.
• Ensure tenants comply with the conditions of their tenancy agreement. Investigate breaches of tenancy; gather information and evidence drawing on a range of data sources to inform decisions to manage the case. Serve legal notices on tenants, prepare reports and witness statements to ensure tenancy conditions are complied with. Work with tenants and partners to deal with issues where these are identified and find appropriate solutions.
• Management of empty or abandoned properties making sure the property is safe and secure, and procedures are followed to end the tenancy correctly. Follow housing legislation regarding specific situations including left in occupation, temporary absences and bereavement, including if suspicions are raised, or information is received from relatives/neighbours etc about the wellbeing of the tenant, a Tenancy Officer would be expected to attend at the property which would include having to check whether there are any unusual smells from the property and liaise with Police/ Fire services if access is required. The post holder will liaise with next of kin, bereavement services or Office of public trustee when managing tenancies where a tenant is deceased. Where the deceased tenant has no next of kin the Tenancy Officer will carry out an inventory of property, arrange storage for any items in line with the Council’s duties under the Local Government Miscellaneous Provisions Act. This ensures properties are available to go through the void process in a timely way to be relet.
• The post holder will have responsibility for the day-to-day management of rent accounts within the Hull City Council housing stock. The post holder will be required to read and extract information from a number of computerised financial management systems in order to determine the action required to manage a case in line with the Housing Policy and Procedures and ensure the pre-court protocol requirements are followed. The post holder will analyse information and evidence, drawing on a range of data sources to inform decisions using the bespoke housing financial management systems to ensure rent collection and the maximisation of income to the Housing Revenue Account is completed. This will include assisting customers in applying for housing benefit, universal credit and other welfare benefits, discretionary housing payments or other similar schemes to support them in maintaining their rent payments. The post holder will also refer tenants for specialist advice e.g., debt advice or referrals to support agencies.
• The post holder will have responsibility for referring cases to county court for possession and carrying out evictions. This will include preparing witness statements for possession hearings, and if required, preparing eviction and disqualification reports for Managers to demonstrate how potential tenancy enforcement action meets the agreed policies, procedures, and legislative requirements, within the court’s strict timescales. Carries out the eviction and the ending of the tenancy, including situations which require working with County Court Bailiffs. Clears properties and arranges storage in line with statutory obligations.
• The post holder will be first point of contact for individuals requiring urgent rehousing, some of whom may be at risk of serious harm/experiencing threats to life, including medical priority moves for people with severe mental health, downsizing moves for tenants who are under occupying/experiencing significant financial hardship and high-risk domestic violence cases. Compiles emergency rehousing reports for Managers to approve.
• The post holder will provide an effective Tenancy and Estate management service by leading on cases which includes gathering evidence, attending case conferences and work collaboratively with other agencies (internal and external), to support a customer in sustaining their tenancy. The post holder will also carry out routine tenancy visits to all council properties on a rolling programme within an agreed time frame. This is to ensure effective management of the housing stock, that records and systems are kept up to date and any resident welfare concerns are addressed. This will also include responding to requests from tenants to make changes to their tenancy, dealing with untidy gardens, investigating and reporting tenancy fraud or collecting information and working with relevant teams to deal with vehicles abandoned on housing land.
• The post holder will obtain quotes for various estate management duties which include environmental, both in individual gardens, and communal areas, in order to inform decisions regarding the release of funds from various sources i.e., HRA, ward budgets and Joint Occasional funds e.g., working jointly with social services to support vulnerable tenants to prevent tenancy enforcement, improve health and wellbeing or property through monies applied for via the joint occasional fund.
• The post holder will report repairs for all properties, communal areas, and Council owned garage sites. Where necessary the post holder will arrange access for a specific reason including repairs, improvements, permissions, and capital schemes. There will also be a requirement to carry out joint visits to customers to ensure effective management of the tenancy and support with welfare where there are vulnerable residents, or residents identified as a potential risk. Joint visits will also be required where requested by external agencies to support in access to the property and on other occasions such as repairs and lock changes.
• The post holder will ensure the safety of our residents and in order to comply with the regulatory reform (Fire Safety) 2005 and any subsequent legislation e.g. Fire Safety Act 2021 and the potential Building Safety Bill by carrying out any associated work in respect to managing fire safety. This includes but not limited to assessments of common areas within fire risk buildings as required and working with residents and other partners to support vulnerable residents. This will also include any tenants that do not comply with the fire regulations and may result in having to take enforcement action as necessary.
• The post holder will carry out inspections of properties as necessary for a variety of reasons to identify defects, hazards, unauthorised alterations and improvements as required, including breaches of tenancy. To arrange for servicing of appliances to be completed in order to meet relevant legislation e.g. gas appliances.
• The post holder will attend local meetings or forums where required. Act as an effective ambassador to promote the Neighbourhoods and Housing Service when working in partnership with customers and other stakeholders. Attend case conference meetings as necessary to represent the team where the Post Holder may be required to provide information and evidence in respect to casework e.g., family case conferences.
• The post holder will be required to deal sensitively with customers applying informed and impartial decisions whilst following the Housing Services policies, procedures, and legislation to manage all casework as required throughout their role.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

**Compensation Grades:** GRADES 7.

**Pay Ranges:** £32,597.00 - £35,412.00

**Job Classifications:** 2- Basic with BPSS - (Disclosure and Barring Service (DBS)), 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

**Benefits of Working of Hull City Council:**

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.