Service Support Assistant

This is a Full Time Permanent Position. Learning and Development are looking for a customer focused Service Support Assistant to work as part of a busy Team, duties including reception, room preparation for training and using Workday effectively to support learning across the Authority and for external partners. You will possess good IT skills and be an excellent communicator.

ROLE AND PURPOSE

Service Support is a new service brought together to underpin service delivery by providing effective customer focussed administrative support. This includes arranging meetings and panels, minute taking, basic financial transactions and monitoring, maintaining databases / data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members, and other general administrative functions. The post holder will provide effective, efficient, customer focussed support services to designated Service Teams ensuring compliance with procedures and practices to support the delivery of efficient front line services.

PRINCIPAL ACCOUNTABILITIES:

• To promote and safeguard the welfare of children, young people and/or vulnerable adults.
• To ensure excellent customer service and meet customer promises and service standards of the department and across other service areas as required. To provide a wide range of office based services and to communicate with members of the public, the call centre and internal and external agencies to ensure best service delivery.
• Undertakes a range of service support duties of a routine and complex nature involving highly sensitive and confidential information and requires a degree of interpretation and initiative.
• Maintains specific databases, inputting and extracting data, assisting with the validation of data. Responsible for maintaining up to date, accurate and quality data on appropriate systems. Creating, collating, distributing and requests for service to enable the delivery of frontline services.
• Services routine and complex and/or statutory meetings which are frequently of a highly confidential and sensitive nature and undertakes any follow up actions as required.
• Undertakes document processing functions including the preparation and production of complex material/documents in a creative, professional style using a range of software packages and initiates routine correspondence.
• Processes requests for goods and services following procurement procedures. Verifies deliveries resolves discrepancies as necessary and prepares and processes financial documents for payment.
• Processes a range of authorised cash transactions (including imprest accounts, cash and cheque income, cash payments and service users’ personal monies). Maintains and reconciles associated records.
• Maintains a range of confidential filing systems including sensitive personal information, involving creation, updating/tracking, retrieval, archiving and destruction in accordance with statutory and departmental requirements.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

Benefits of Working of Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.