Senior Civil Enforcement Officer

Two full time permanent positions. Hull City Council are currently recruiting for a Senior Civil Enforcement Officer to lead a team of Civil Enforcement Officers issuing penalty charge notices to vehicles parking in contravention.

As a Senior Civil Enforcement Officer, you will be responsible for enforcing the On and Off Street Parking Regulations for Hull City Council and for issuing Parking Charge Notices (PCN’s) to contravening vehicles where necessary, and to lead a team of Civil Enforcement Officers also enforcing these restrictions.

The successful candidate will be required to:

• Carry out enforcement duties in a fair and consistent manner
• Issue Penalty Charge Notices to vehicles that are parked in contravention of the Councils Parking Places and Traffic Regulation Orders
• Deal with contentious situations assertively and with diplomacy
• Remain calm under pressure and be able to think and act confidently
• Deliver excellent customer service and provide a variety of information to members of the public
• Identify faults and carry out routine maintenance on Pay and Display machines
• Operate handheld technology equipment and radios
• Assist with the training of new Civil Enforcement Officers
• Work safely in line with Council Risk assessments, Health and Safety Policies and within the Councils Policies and Procedures

You will need to possess good literacy and interpersonal skills as you will be dealing with members of the public on a daily basis and recording information regarding the area patrolled. You will also need to be able to use your initiative, work with minimum supervision and able to follow procedures and guidelines. You will also need the ability to problem solve in stressful situations. You should also be experienced in leading others and related knowledge.

As part of this position you will be required to drive an electric vehicle so you need to hold a full drivers licence, you may need to also ride a scooter however full training and a CBT will be provided if you are required to be deployed on a scooter.

Reporting to the Supervisors, working hours are 37 hours per week, Monday to Sunday, 5 days in 7, on a rolling rota including evenings and weekends, we are looking to recruit someone who is flexible and willing to work across the 2 shifts of 07.30 - 16.30 or 13.00 - 22.00. A full induction into the role and full training will be given. The successful candidate will be fully supported by the two Supervisors and the existing Senior Civil Enforcement Officers.

The salary is £26,824- £29,064 plus shift allowance for evening and weekend working.

ROLE AND PURPOSE

To work as part of a multi-disciplinary team involved in discharging the City Council’s functions and commitments in relation to managing the Highway Network and improving local environmental quality. Investigating civil parking offences, offences relating to the highways and to tackle anti-social behaviour and to undertake enforcement action against perpetrators within parking, environmental, highways and anti-social behaviour legislation and/or other appropriate powers.

To show, at all times, a personal commitment to treating all customers and colleagues in a fair and respectful way, which gives positive regard to people’s differences and individuality (for example, their age, gender, ethnicity, sexual orientation, disability or religion) and assists in ensuring equal access to services and employment opportunities for everyone.

To lead a team of Civil Enforcement Officers, assisting in note taking in meetings involving staff, undertake spot checks on staff that are deployed as directed. Take responsibility for the Civil Enforcement Officers that are deployed on street at the direction of the management team. Open or close the operation base and various Multi Story Car Parks as directed.

PRINCIPAL ACCOUNTABILITIES:

1. To undertake on a daily basis pro-active inspections/investigations in relation to offences concerning parking, environmental issues, highways and anti-social behaviour. Determine how best to deal with and proceed with investigations and appropriate enforcement action (e.g. advice, guidance, warning notices, fixed penalty notices).
2. To work effectively as an individual or as part of a team in accurately recording, collating, preparing and producing correspondence, records, files and data, including the use of a range of IT systems and applications.
3. To undertake routine patrols in order to issue parking Penalty Charge Notices, whilst accurately recording, collating, disseminating information and intelligence and the preparation of evidence to a high standard. Make decisions to determine appropriate enforcement action on the basis of evidence obtained in context with service area policies and procedures to ensure a constant high quality service and to comply with the Council’s enforcement policy.
4. The post holder will have access to information of a confidential nature which must be handled responsibly and particularly within the requirements of legislation covering Data Protection, Freedom of Information and other appropriate requirements dictated by rules governing the collection and storage of evidence for legal proceedings.
5. To maintain an up to date working knowledge of all appropriate legislation relating to civil and criminal law relating to a post of this nature, and to have a knowledge of internal policy relating to Civil Parking Enforcement, environmental crime and highway enforcement. To make decisions in relation to complaints on a daily basis on their own initiative, as to how best to deal with and proceed with investigations, and the lines of enquiry.
6. To provide advice, guidance and information, as and when required, to members of the public and business community.
7. To work, on a day to day basis, with people who can display aggressive, challenging or emotionally demanding behaviour and to deal with this calmly, rationally and assertively in line with Council policies/procedures and to establish practical solutions and negotiate where possible informal solutions to avoid the need for enforcement action.
8. To undertake appropriate risk management assessments of situations to ensure that personal risk (and/or risk to others) is minimised and effectively managed.
9. To prioritise workloads and make enforcement decisions, in a climate of conflicting priorities (both professional and political) and demands, whilst meeting necessary timescales/deadlines as required by legislation. Decides on the recording, evaluation, interpretation and dissemination of information and intelligence received.
10. To liaise as required with other internal service areas, external agencies, private companies, consultants and private individuals on a regular basis to provide a constant high quality of service.
11. To be able to work anti-social hours, away from local authority premises.
12. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.
13. To open and close the Multi Story Car Parks as directed and ensure they are fit for purpose including site safety check.
14. Lead a team of Civil Enforcement Officers (CEOs), carry out regular spot checks on equipment and pocket books while deployed. Assist with note taking at various meeting involving members of their team.
15. Take responsibility for the operation as directed by management to include base radio, opening or closing the operation, emergency control and response. Appraise the management of any on street issues or problems.
16. To provide the first point of response to service requests and emergency response for CEOs on street.
17. A full driving license is needed to drive staff members to schools during term time for zig zag enforcements, weekends and evenings staff may be on zones that require a senior to drop them off at the location. Cone bookings throughout the city require a Senior CEO to deploy cones at the requested location from the van.
18. During emergencies or unforeseen circumstances seniors are required to attend incidents away from the city centre in the van as a first response measure. When working on the late shift, extreme weather or as requested seniors who are mobile would be required to drive the van with a small team of enforcement officers to cover a wider area of the city.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.