At a Glance
- Tasks: Analyse data and map processes to improve customer services.
- Company: Hull City Council, dedicated to enhancing community experiences.
- Benefits: Flexible hours, valuable experience, and a chance to make a difference.
- Other info: Part-time role with potential for future opportunities.
- Why this job: Join a team focused on improving services for residents and gain practical skills.
- Qualifications: Strong analytical skills and experience in process mapping required.
The predicted salary is between 35000 - 44962 £ per year.
Hull City Council is seeking a part-time, fixed-term Business Analyst to support the Customer Experience team during maternity leave.
The role involves analyzing data, mapping end-to-end processes, and recommending improvements to enhance customer services.
You will engage with managers, frontline teams, and stakeholders to document requirements and oversee changes that drive better outcomes for residents.
- The ideal candidate will have strong analytical skills, experience with process mapping,
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Part-Time Customer Experience Analyst — Process & Data employer: Working for Hull City Council
Hull City Council is an exceptional employer, offering a supportive and forward-thinking culture that prioritises the welfare of children and young people with disabilities. Employees benefit from competitive salaries, excellent pension schemes, and ample opportunities for career development through various training courses. Joining our team means being part of a dedicated group committed to making a real difference in the lives of children, all while enjoying a healthy work-life balance in the vibrant city of Hull.
Contact Details:
Working for Hull City Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Experience Analyst — Process & Data
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Working for Hull City Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Working for Hull City Council and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Experience Analyst — Process & Data
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Working for Hull City Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Working for Hull City Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Working for Hull City Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Working for Hull City Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Working for Hull City Council will surely appreciate.
