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- Tasks: Assist customers via phone, live chat, and email in a busy contact centre.
- Company: Hull City Council, dedicated to excellent public service.
- Benefits: Competitive salary, pension scheme, annual leave, and training opportunities.
- Other info: Great opportunity for career growth and development.
- Why this job: Join a dynamic team and make a difference in your community.
- Qualifications: Excellent customer service skills and flexibility to work weekends.
The predicted salary is between 24796 - 29064 £ per year.
Working for Hull City Council seeks three Customer Service Advisors to assist in a busy contact center. The role requires excellent customer service skills and the ability to handle enquiries across telephone, live chat, and email. Applicants must be flexible, willing to work weekends and bank holidays.
The position offers competitive salary ranges from £24,796 to £29,064 and benefits such as a pension scheme, annual leave, and training opportunities.
Apply now and demonstrate how you meet the essential criteria!
Multichannel Customer Service Advisor employer: Working for Hull City Council
Contact Detail:
Working for Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multichannel Customer Service Advisor
✨Tip Number 1
Make sure you know the ins and outs of Hull City Council. Research their values and recent projects so you can show off your knowledge during interviews. It’ll help us see that you’re genuinely interested in the role!
✨Tip Number 2
Practice your customer service scenarios! Think about how you’d handle tricky enquiries over the phone, live chat, or email. We want to hear how you’d keep things professional and friendly, even when the pressure’s on.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability for weekends and bank holidays. Show us that you’re willing to go the extra mile to meet the needs of the contact centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Multichannel Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries in the past, whether it's over the phone, via live chat, or through email. Give us examples that showcase your ability to connect with customers and resolve their issues!
Flexibility is Key: Since the role requires working weekends and bank holidays, let us know about your availability. If you're flexible with your hours, mention it! We appreciate candidates who are willing to adapt to the needs of the team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing applicants who take the extra step to align their skills and experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hull City Council and what we stand for!
How to prepare for a job interview at Working for Hull City Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled difficult situations in the past, especially over the phone or via live chat. This will show that you understand the importance of empathy and effective communication.
✨Flexibility is Key
Since the role requires working weekends and bank holidays, be prepared to discuss your availability openly. Highlight any previous experience where you’ve had to adapt your schedule to meet business needs, as this will demonstrate your commitment and flexibility.
✨Familiarise Yourself with Hull City Council
Do a bit of research on Hull City Council and their services. Understanding their mission and values will help you tailor your answers to align with what they’re looking for in a candidate. It also shows genuine interest in the role and the organisation.
✨Practice Common Interview Questions
Anticipate questions related to handling enquiries through different channels like telephone, email, and live chat. Practising your responses can help you feel more confident. Consider role-playing with a friend to simulate the interview environment and get comfortable with articulating your thoughts.