Waste Operations Team Leader in Kingston upon Hull

This is a Full Time Permanent Position. We are seeking an experienced and motivated Waste Operations Team Leader to oversee the delivery of efficient, safe and customer-focused waste collection services. Leading a team of operatives, drivers and chargehands, you will manage day-to-day performance, plan and allocate resources, and ensure services are delivered in line with operational standards, timescales and health and safety requirements. This is a key frontline leadership role, where you’ll work collaboratively with colleagues and partners, respond to customer enquiries, and contribute to continuous service improvement while helping deliver essential statutory services.

The ideal candidate will have strong supervisory experience within a frontline operational environment, excellent leadership and communication skills, and a proven ability to motivate teams and deliver high-quality services. You will be highly organised, customer-focused, and confident in managing performance, resolving issues and driving improvements. Knowledge of health and safety practices is essential, and experience within the waste management sector is desirable. In return, you will have the opportunity to play a vital role in delivering a service that makes a real difference to local communities every day.

ROLE AND PURPOSE

To lead and manage a team/crew of waste collection operatives and driver/chargehands to deliver effective household and/or trade waste collection services in accordance with the Council’s Waste Collection Policy and in support of the Waste Management Strategy.

PRINCIPAL ACCOUNTABILITIES:

• To proactively lead a team and manage individual and team performance on a day to day basis, ensuring effective delivery of waste collection services and maintaining a flexible response to meet operational and customer requirements.
• To effectively plan and allocate resources to ensure all work is completed safely within agreed priorities, timescales and quality standards, considering customer needs, minimising disruption and ensuring that staff are equipped with the appropriate tools and equipment: ensuring that risk assessments are performed and that team members are aware of and follow safe operating procedures all in accordance with the Corporate Health and Safety Policy.
• To ensure the delivery of customer focused waste collection services in accordance with strategies agreements and contracts; addressing individual customer concerns or complaints responding to them in accordance with corporate policy and ensuring that lessons learned are taken into account in the development of the services.
• To keep abreast of the required performance standards, specifications and strategies and the latest best practice, tools and techniques. Collaborate with peer group Team Leaders the Waste Operations Manager and the Sustainable Waste Development Team to ensure consistent standards are maintained across all teams doing similar work and to continuously improve the service.
• Statutory Obligations - The Council has a legal duty under the Environmental Protection Act 1990 to collect household waste. The Post Holder plays a supervisory role in the delivery of this service.
• To ensure that accurate records are appropriately recorded and kept as required in connection with the performance of the service, customer feedback and specific requirements that may arise from time-to-time, in particular to ensure compliance with Health and Safety requirements.
• To liaise with driver/chargehands the Transport Team Leader and Fleet Provider, and make the Waste Operations Manager aware of any issues regarding fleet maintenance, and faults with vehicles, plant and equipment including devices such as bartec; to ensure that the service is adequately supported by fleet assets that are fit for purpose.
• To identify the training and development needs of staff, ensuring that staff are equipped with the necessary skills and competencies needed to perform their role and meet the requirements of the service and foster a culture where staff take pride in delivering high quality responsive services to local communities.

The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

Benefits of Working of Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.