Kingston Care Controller

This is a Part Time Permanent Post. This is a flexible role and therefore the ideal candidate must be able to work flexibly on a range of days and shifts and will include some weekend and bank holiday working.

If the postholder requires a Standard or Enhanced DBS disclosure, the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered “protected” in line with filtering rules for DBS checks.

ROLE AND PURPOSE

To operate the central control alarm system on a rotation 24-hour shift basis to ensure that an efficient and professional response to the needs of users of the system is maintained to enable them to maximise their independence in the community and remain in their own homes. To assist and support the service in the promotion, development, and installation of assistive technology products.

PRINCIPAL ACCOUNTABILITIES:

• To promote and safeguard the welfare of vulnerable people/vulnerable adults in accordance with the Council’s Safeguarding policies and procedures.
• Take appropriate action as required which may result in summoning the emergency services, relatives, care agencies and housing officers and where appropriate, give accurate and suitable advice in a professional manner.
• Maintain accurate records and statistical information of all calls received or made and action taken, ensuring all incidents occurring during the period of duty are recorded.
• Provide an efficient clerical support service for the Sheltered Housing Service and adopt a positive and helpful approach to all users of the service including customers and other organisations.
• Ensure effective use of control centre systems by keeping abreast of future enhancements, updating appropriate databases and ensuring the system is fully utilised to the benefit of all service users.
• To provide regular contact to customers using the lifeline facilities.
• Ensure that Telecare and Telehealth systems are fully utilised and that effective responses are made to sensor equipment alerts in order to provide a comprehensive and efficient calls handling and customer contact service for all client groups, including updating customer records and databases as appropriate.
• Programming of equipment and stock control to ensure effective use of council resources.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Council's overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

Compensation Grades: GRADES 4.

Pay Ranges: £25,583.00 - £26,403.00

Benefits of Working of Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New Year period.
• Career development and learning experiences from a range of training courses and learning methods.
• Supportive and forward-thinking culture.
• Great career development opportunities.

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.