ACFS Professional Practice Assistant

This is a part time permanent post. Children and Young People Service are recruiting to a Professional Practice Assistant, providing a flexible, high quality, efficient and responsive business support service complying with procedures and practices to support the delivery of frontline services. Applicants will be based at Kenworthy House, George Street, Hull.

Duties will include answering telephone calls for Children's Safeguarding which can be difficult and challenging, updating and retrieving information within Liquid Logic, along with a variety of other administration tasks. NVQ level 2, or equivalent qualification and experience of working in a busy demanding office environment is required. Good interpersonal and communication skills, and proficient in the use of IT. The role can be emotionally demanding, you must be able to maintain confidentiality working within GDP Regulations.

At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That’s why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others. If you value these behaviours too, we’d love to hear from you. Hull is a changing local authority and it’s a fantastic time to join us and be a key player in supporting our journey.

Why it's great to work for Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 85.1 hours annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

ROLE AND PURPOSE

To provide an efficient, accurate and responsive professional practice customer focused administration support to Children and Families Services ensuring compliance with procedures and practices to support the delivery of efficient front line services.

PRINCIPAL ACCOUNTABILITIES:

• To promote and safeguard the welfare of children, young people and/or vulnerable adults.
• To ensure excellent customer service meets customer promises and service standards of Adult, Children and Families by providing a high quality and efficient general administration support service, communicating with members of the public, the call centre and internal and external agencies to ensure best service is delivered.
• Undertake a range of administration duties involving highly sensitive and confidential information requiring initiative.
• Maintains specific databases, inputting and extracting data, maintain up to date accurate and quality data on appropriate systems. Creating, collating and distributing any requests for services to enable the delivery of frontline services.
• Undertakes document processing functions including the preparation and production of documents in a professional style using a range of software packages.
• Processes requests for goods and services following procurement procedures verifying deliveries.
• Undertake a range of confidential filing systems including sensitive personal information, updating/tracking, retrieval and archiving in accordance with statutory and Information Governance procedures.
• Perform other such duties as reasonable correspond to the general character of the post and are commensurate with its level of responsibility.
• Work within clearly defined guidelines with support/supervision at all times.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Online searches, including social media, may be carried out as part of the recruitment process.