At a Glance
- Tasks: Manage system processes and ensure seamless service delivery for customers.
- Company: Join Essex County Council, a dynamic local authority committed to innovation.
- Benefits: Flexible working, competitive salary, and support for career development.
- Other info: Be part of a culture that embraces change and values every individual.
- Why this job: Make a real impact on customer experiences while enhancing your skills.
- Qualifications: GCSE in literacy and numeracy or equivalent experience required.
The predicted salary is between 32388 - 32388 £ per year.
Fixed Term, Full Time £27,540 to £32,388 Per Annum
Location: Chelmsford
Working Style: Anywhere worker
Closing Date: Sunday 2nd August 2026 at 11.59pm.
Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 12 months.
Interview Date: W/C Monday 10th August 2026.
The Role
Customer liaison will be a key part of the role, ensuring that complex integrity checks and system processes are completed to deliver a seamless service, as well as providing expert knowledge and advice. The role requires strong attention to detail and an understanding of how processes impact end users, enabling recommendations and improvements that enhance the service.
The Opportunity
The Technical Processing and Optimisation Officer will complete complex processing and manage simple projects of work in relation to system performance and development on financial and customer facing systems. Customer liaison and understanding of business processing will be a key part of the role, ensuring that complex integrity checks and system processes are completed to give a seamless service to our customers.
Delivering expert knowledge and advice, the role requires good attention to detail and understanding of how the team processes impact end users, making recommendations and improvements to enhance the service.
Accountabilities
- Responsible for undertaking system integrity checks and complex processes to ensure excellent delivery of service to the user base.
- Create and review processes and relevant documentation such as user guides and process mapping to enable improvement and clarity in working practices.
- Contributes to finding innovative solutions to issues which could potentially impact or disrupt the customer experience and/or the processing cycle.
- Providing expert knowledge of the systems and business processes to ensure seamless delivery.
- Contribute to customer reviews and day to day performance techniques to ensure effective delivery.
- Responsible for conducting testing and acceptance of test scripts in accordance with changes to the system.
- Ensuring all scripts are deposited within the library.
- Work collaboratively across the team to manage simple project work, assisting with resource planning and comprehension of system activity at specific points within a schedule.
- Input into continuous improvement projects across customer services to ensure a culture of embracing change and embedding the Six Pillars of Customer Excellence across the service and into processes.
- Contribute to the provision of timely, fit for purpose reports for customers, ensuring these meet individual requirements.
Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Educated to RQF Level 2 (GCSE) in both literacy and numeracy, or equivalent by experience.
- Evidence of continuing professional development and knowledge in relevant professional area.
- Awareness of change and incident management processes.
- Practical experience in working in a customer facing environment, demonstrating a passion for delivering excellent customer experiences.
- Excellent communication skills – able to explain and adjust communication to a range of audiences; adept at communicating complex challenges in a clear, compelling way.
- Practical experience in systems testing is desirable.
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
In March 2026, the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this, Greater Essex has been accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.
If you have queries on this role or require anything further, please email daniel.warner@essex.gov.uk.
Technical Processing and Optimisation Officer in Chelmsford employer: Working for Essex
Essex County Council is an exceptional employer, offering a dynamic public service environment that prioritises innovation and employee development. With flexible working options and a commitment to inclusivity, including support for disabled applicants and veterans, employees can thrive while contributing to the local community. The council's focus on transformational change ensures that every team member plays a vital role in enhancing the quality of services for 1.8 million residents in Essex.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Processing and Optimisation Officer in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Working for Essex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Working for Essex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Processing and Optimisation Officer in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Working for Essex:Your cover letter is your chance to shine! Tell us why you want to work at Working for Essex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Working for Essex!
How to prepare for a job interview at Working for Essex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
