Essex County Council seeks a Digital Support Analyst in Chelmsford on a fixed-term, full-time contract. You will provide 2nd line Service Desk support to around 9,000 users, ensuring availability and optimal use of digital tools and equipment.
The role requires resolving incidents with high technical knowledge, documenting outcomes, and collaborating with internal teams and suppliers to restore services quickly while adhering to IT policies. The initial term is 6 months with potential extension.
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2nd Line Service Desk Analyst – Fixed Term in Chelmsford employer: Working for Essex
Essex County Council is an exceptional employer, offering a supportive and flexible work environment that prioritises employee well-being and professional growth. With a commitment to innovation and community service, employees have the opportunity to make a meaningful impact on the lives of children and young people in Essex while enjoying benefits such as flexible working arrangements and a focus on personal development. The council's status as a Disability Confident Leader further underscores its dedication to inclusivity and support for all staff.
