Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and ensure successful delivery of large recruiting projects.
- Company: Dynamic remote-first company focused on talent acquisition success.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving client success and innovation in recruitment.
- Qualifications: 5-10+ years in talent acquisition leadership and excellent communication skills.
- Other info: Join a collaborative team with a focus on automation and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
Role Type: Full-time, remote-first with EU overlap
About the Role
We’re hiring a Client Success Manager/Director to own the success, retention, and growth of our largest client accounts. You will be responsible for ensuring that clients get consistent hiring results, seamless delivery, and a best-in-class experience across large, multi-country recruiting projects. This role combines client relationship ownership, delivery excellence, and commercial responsibility. You will ensure recruiters perform, roles are matched correctly, clients are onboarded smoothly, and renewal/upsell opportunities are captured. A key part of this role is driving scaled, product-led delivery — reducing manual processes, cutting unnecessary meetings, and working with Product to build systems that make delivery faster, clearer, and more automated.
What You’ll Do
- Client Ownership & Delivery
- Own relationships with key client accounts and act as their primary point of contact
- Lead onboarding and kickoff processes to ensure fast, confident activation
- Build and manage delivery plans for large recruiting projects across multiple locations and role types
- Monitor delivery performance and proactively solve risks before they escalate
- Ensure clients consistently receive value, transparency, and trust in the process
- Renewals, Expansion & Commercial Impact
- Identify upsell and expansion opportunities based on hiring volume, geography, or teams
- Report on account performance, revenue potential, and client sentiment
- Collaborate with Sales to transition won deals into successful long-term accounts
Who You Are
- 5–10+ years in TA Leadership, Client Success, Account Management, RPO delivery roles
- Innovation mindset — you think in systems, automation, and product-led solutions, not manual processes or endless meetings
- Excellent communicator, able to influence senior HR and business stakeholders
- Native/C2 in English; additional European languages are a plus
Fill in the form, we will contact you...
Customer Success Director, Talent Acquisition in London employer: workfully
Contact Detail:
workfully Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director, Talent Acquisition in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Director role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, especially in large recruiting projects. This will help you demonstrate how you can add value and drive success from day one.
✨Tip Number 3
Showcase your innovation mindset! Be ready to discuss how you've implemented systems or automation in past roles. Companies love candidates who can streamline processes and improve efficiency, so highlight those experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making an impact in client success.
We think you need these skills to ace Customer Success Director, Talent Acquisition in London
Some tips for your application 🫡
Show Your Client Success Skills: Make sure to highlight your experience in client success and account management. We want to see how you've built relationships and delivered results for clients in the past, so share specific examples that demonstrate your impact.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Tailor Your Application: Don’t just send a generic application! Tailor your responses to match the job description. We’re looking for someone who understands the role of a Client Success Manager and can articulate how their skills align with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at workfully
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience aligns with the role of Client Success Manager.
✨Showcase Your Delivery Excellence
Prepare specific examples of how you've successfully managed large recruiting projects in the past. Highlight your ability to streamline processes and improve delivery performance, as this is crucial for the role.
✨Demonstrate Your Innovation Mindset
Be ready to discuss how you've implemented automation or product-led solutions in previous roles. Companies are looking for candidates who can think outside the box and drive efficiency.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. As a Client Success Manager, you'll need to influence senior stakeholders, so showcasing your communication skills during the interview is essential.
