Test Talent Pool

Test Talent Pool

Hinckley Temporary 13800 - 20820 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist customers with gas-related queries via phone, email, and letter.
  • Company: Join a dynamic independent energy company based in Nottingham.
  • Benefits: Enjoy a competitive salary, 25 days holiday, and bank holidays.
  • Why this job: Be part of a supportive team where real conversations matter and make a difference.
  • Qualifications: Good PC skills and clear communication are essential; energy knowledge is a plus.
  • Other info: This is a maternity cover role with potential for permanent employment.

The predicted salary is between 13800 - 20820 £ per year.

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An exciting opportunity has arisen for a Customer Service Advisor to join an independent energy company based in Nottingham on a maternity cover basis. In return, we offer a competitive salary of up to £17300 per annum and benefits to include 25 days holiday plus bank holidays.

We are licensed by the national energy regulator Ofgem to supply gas to domestic and business customers across Great Britain.

The Customer Service Advisor will be part of a small office-based team that deals with gas customers by phone, email and letter.

A key part of our service is that customers can get through quickly to someone who can help them with the reason for their call, and this team is where this is delivered. You will almost always be having a real conversation, not following a script.

The team also carries out operational processes, including administering gas supply switches and meter readings. This involves a variety of regular tasks, including requesting and recording information from customers (such as meter readings) and the handling of customer requests and queries.

The successful Customer Service Advisor will have:

  • Good PC skills including experience of using a variety of desktop software including Excel, Outlook, Word and in-house tools
  • Some energy industry knowledge which can be learnt on the job
  • Ability to communicate clearly and effectively in English, both verbally and in writing
  • Ability to assimilate and use relevant technical and industry knowledge
  • Good personal organisation, the ability to work both alone and in a team, and inexhaustible patience

The hours of work are 37.5 per week, Monday to Friday.At present, our customer service opening hours are Monday to Friday from 9 am to 5 pm. This position is for maternity cover however there may be the possibility of permanent role.

This role would suit an experienced Customer Service Advisor. Contact Centre Assistant or Customer Care Representative.

Please apply online to be considered for the Customer Service Advisor role.

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Test Talent Pool employer: Workforce

Join our independent energy company in Nottingham as a Customer Service Advisor, where you'll be part of a close-knit team dedicated to providing exceptional service to our gas customers. We pride ourselves on a supportive work culture that values real conversations over scripts, offering 25 days of holiday plus bank holidays and opportunities for personal growth within the energy sector. With a competitive salary and the potential for a permanent role, this is an excellent opportunity for those seeking meaningful employment in a dynamic environment.
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Contact Detail:

Workforce Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Test Talent Pool

✨Tip Number 1

Familiarise yourself with the energy industry, especially the basics of gas supply and customer service practices. This knowledge will help you engage in meaningful conversations during the interview.

✨Tip Number 2

Practice your communication skills by having mock conversations with friends or family. Focus on being clear and concise, as this role requires effective verbal and written communication.

✨Tip Number 3

Showcase your organisational skills by preparing a list of examples from your past experiences where you successfully managed customer queries or operational tasks. This will demonstrate your ability to handle the responsibilities of the role.

✨Tip Number 4

Research the company’s values and customer service approach. Tailoring your responses to align with their ethos during the interview can set you apart from other candidates.

We think you need these skills to ace Test Talent Pool

Customer Service Skills
Communication Skills
PC Proficiency
Experience with Excel, Outlook, and Word
Attention to Detail
Problem-Solving Skills
Time Management
Ability to Work Independently and as Part of a Team
Patience
Technical Knowledge of the Energy Industry
Organisational Skills
Written Communication Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.

Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experience you have, especially in the energy sector. Use specific examples to demonstrate your ability to communicate effectively and handle customer queries.

Showcase Your Skills: Make sure to mention your PC skills and familiarity with software like Excel, Outlook, and Word. If you have experience with in-house tools, include that as well. This will show that you are prepared for the technical aspects of the role.

Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the role. Mention your patience, organisational skills, and ability to work both independently and as part of a team.

How to prepare for a job interview at Workforce

✨Showcase Your Communication Skills

As a Customer Service Advisor, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries.

✨Familiarise Yourself with the Energy Industry

While specific energy industry knowledge can be learned on the job, having a basic understanding of the sector will impress your interviewers. Research common terms and current trends in the energy market to show your enthusiasm and readiness to learn.

✨Highlight Your Technical Proficiency

Since the role requires good PC skills, be prepared to discuss your experience with software like Excel, Outlook, and Word. You might even want to mention any specific tools you've used in previous roles that relate to customer service.

✨Demonstrate Teamwork and Organisation

The role involves working both independently and as part of a team. Share examples of how you've successfully collaborated with others in the past, and discuss your personal organisation strategies to manage tasks efficiently.

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