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For Companies At a Glance
- Tasks: Maintain and service Komatsu plant machinery on-site, ensuring top-notch customer service.
- Company: Join McHale Komatsu, a leading construction equipment distributor in the UK.
- Benefits: Competitive salary, up to 27 days holiday, pension scheme, and career development.
- Why this job: Be part of an innovative team making a positive impact on the environment.
- Qualifications: Experience with heavy plant machinery and excellent customer service skills required.
- Other info: Dynamic work environment with opportunities for growth and training.
The predicted salary is between 30000 - 40000 £ per year.
Who are McHale Komatsu and why you should work with us
At McHale Komatsu we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most exciting and ground-breaking products including Intelligent Machine Control (iMC) and Hybrid Excavators reducing our customers' fuel usage. We value our local community – with wanting to improve lives and minimising environmental impact being at the top of our lists. We are continuously building a culture where enthusiastic and motivated people can construct a life-long career, within a reputable brand. Known for our quality and innovation, we are regularly searching for talented individuals to join our diverse, and friendly team. Come and join us to make good products even better – we’d love to hear from you!
About the role
Background and details:
You will be field based (Stoke-on-Trent) as part of our on-site presence, reporting into our Redditch Depot. You will be required to maintain and service Komatsu plant machinery whilst always maintaining safe working practices. In addition, ensuring that you provide our customers the best levels of service, through regular communication with both the customer and service office to update on progress throughout the set activity. Reporting to the Service Supervisor, this role is ideal for someone who is experienced with heavy plant and has great customer service skills.
Duties and responsibilities:
- Attending customer’s sites to perform pre-planned preventative maintenance that includes but not limited to:
- Completing accurate and timely maintenance including Field Campaigns & KDPF replacement
- Completing the specified documentation (RAMS, Job sheets etc)
- Carry out a Walk Around Inspection post service on the unit to ensure the unit is operating to expected performance levels
- Identifying any parts required to carry out any additional work from Walk Around Inspection
- Keep the customer and your supervisor up to date on your estimated time of arrival following the receipt of the job instructions.
- Ensuring you register your arrival on site and undertake any site inductions as per the customer’s specific site requirements.
- Complete a dynamic site-specific risk assessment and method statement prior to commencing any work in line with company and site procedures.
- Complete all works to plan as agreed with the customer and the service office.
- Complete all job specific documentation relating to a standard service and campaign.
Experience and Qualifications:
- Experience of working with Heavy plant and machinery
- Experience of working on customers sites
- H&S training carried out in PPE awareness and hand tools
- Experience of delivering excellent customer service
- Full driving licence
- Use of field-based maintenance tools and equipment
- Good communication skills
- Ability to problem solve and work under pressure
- Ability to work independently and on own initiative
- NVQ level 2 in plant maintenance or equivalent
- SPA and/or CSCS training - desirable
- IOSH training (H&S) - desirable
- IPAF training (MEWP, Harness & Telehandler) - desirable
What we can offer you
- Competitive Salary
- Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
- Employee Assistance Programme
- Pension Scheme
- Career development/progression
- Death in service benefit
- Company van
Routine Maintenance Engineer in Stoke-on-Trent employer: Workforce
Contact Detail:
Workforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Routine Maintenance Engineer in Stoke-on-Trent
✨Tip Number 1
Get to know McHale Komatsu! Research our values and products, especially the Intelligent Machine Control and Hybrid Excavators. This will help you connect your skills with what we do and show us you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers regularly, being able to clearly explain technical issues and solutions is key. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you tackled challenges on-site. We love candidates who can think on their feet and adapt to changing situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen to join our team at McHale Komatsu.
We think you need these skills to ace Routine Maintenance Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Routine Maintenance Engineer role. Highlight your experience with heavy plant machinery and customer service skills, as these are key for us at McHale Komatsu.
Show Off Your Skills: In your cover letter, don’t just list your qualifications; show us how your skills match what we’re looking for. Talk about specific experiences where you’ve delivered excellent customer service or solved problems under pressure.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and free of jargon. This will help us see your potential right away!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Workforce
✨Know Your Stuff
Make sure you brush up on your knowledge of heavy plant machinery and maintenance practices. Familiarise yourself with Komatsu products, especially their Intelligent Machine Control and Hybrid Excavators. This will show that you're genuinely interested in the role and understand what the company is all about.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, as this will highlight your ability to communicate effectively and maintain strong relationships.
✨Safety First!
Given the emphasis on safe working practices, be prepared to discuss your experience with health and safety protocols. Brush up on any relevant training you've had, like PPE awareness or risk assessments, and be ready to explain how you ensure safety on-site.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific projects. This not only shows your enthusiasm but also helps you gauge if McHale Komatsu is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.