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- Tasks: Support customers through their insurance claims journey and coordinate repairs.
- Company: Ferris UK, a family-led business focused on genuine customer service in construction.
- Benefits: Competitive salary, free parking, and holiday entitlement that grows with service.
- Why this job: Join a caring team and make a real difference in people's lives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunities for personal development and career growth in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
At Ferris UK, our mission is simple: to bring genuine customer service to the construction industry. We specialise in insurance repair, reinstatement, and restoration projects—helping people put their homes or small businesses back together after fire, flood, and other damage. We’re a family-founded and led business with a reputation for doing things the right way. As we continue to grow, we’re looking for a Claims Handler who shares our values of care, quality, and outstanding customer service.
What you’ll be doing:
- Acting as a key point of contact for customers throughout the insurance claims journey
- Handling and administering insurance claims from first notification through to completion
- Providing clear, empathetic communication to customers during what can be a stressful time
- Liaising with insurers, surveyors, contractors, and internal teams to ensure smooth claim progression
- Maintaining accurate records, updating systems, and ensuring documentation is complete and compliant
- Supporting the wider operations team with general administrative duties
- Managing and driving insurance claims forward in a fast-paced environment, ensuring timely progress at all times
- Purchasing materials in line with agreed budgets and cost controls
- Liaising with suppliers, subcontractors, clients, and customers to coordinate repairs and resolve issues quickly
- Maintaining a strong focus on the key objective: returning customers to their homes as quickly and smoothly as possible
What we’re looking for:
- Previous experience in customer service, claims handling, or administration (insurance or construction experience is desirable but not essential)
- Some experience in purchasing materials, understanding budget spend and cost controls
- Excellent communication skills, both written and verbal
- Strong organisational skills with great attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
- A calm, professional, and empathetic approach to customer care
- Confident IT skills and experience using administrative systems
Why Join Ferris UK?
- Grow with Us – We invest in training and encourage continuous personal development
- Feel Valued – Competitive salary, free parking, holiday entitlement that grows with service (up to 5 extra days)
- Be part of something positive – Work with a company that’s redefining service in construction
- With a family business with genuine care for its people
Join Ferris UK and help restore homes, support people, and be part of a team that genuinely cares. Apply today and take the next step in your career with Ferris UK Ltd.
Claims Handler (Purchasing & Insurance) in Redditch employer: Workforce
Contact Detail:
Workforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler (Purchasing & Insurance) in Redditch
✨Tip Number 1
Get to know the company inside out! Research Ferris UK and understand their mission, values, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers during stressful times, it’s crucial to convey empathy and clarity. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or handled claims efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining Ferris UK. Let’s get you on board!
We think you need these skills to ace Claims Handler (Purchasing & Insurance) in Redditch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and claims handling. We want to see how your skills align with our mission of providing outstanding customer service.
Showcase Your Communication Skills: Since clear and empathetic communication is key in this role, use your application to demonstrate your written communication skills. A well-structured cover letter can really set you apart from the crowd!
Highlight Relevant Experience: If you've got any experience in purchasing materials or working within a fast-paced environment, make sure to mention it! We love seeing candidates who understand budget controls and can manage multiple tasks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Workforce
✨Know the Company Inside Out
Before your interview, take some time to research Ferris UK Ltd. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Claims Handler, you'll be the key point of contact for customers. Prepare examples from your past experiences where you've provided outstanding customer service, especially in stressful situations. Highlight your empathetic communication style and how it helped resolve issues.
✨Demonstrate Organisational Skills
In a fast-paced environment like claims handling, organisation is crucial. Be ready to discuss how you manage multiple tasks and priorities. You could mention specific tools or methods you use to stay organised and ensure timely progress on claims.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture at Ferris UK. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.