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For Companies At a Glance
- Tasks: Engage with customers, solve problems, and deliver top-notch service daily.
- Company: Join Octopus Energy, a dynamic company focused on customer satisfaction and innovation.
- Benefits: Enjoy remote work options, competitive salary, 22 days holiday, and wellness initiatives.
- Why this job: Be part of a supportive team that values your ideas and promotes personal growth.
- Qualifications: Excellent communication skills and customer service experience are essential.
- Other info: Permanent role with opportunities for charitable work and recognition.
The predicted salary is between 18960 - 19390 £ per year.
Advert
Full Time – WFH, commutable distance from Birmingham – 40 hours per week
Start date: 29/11/2021 and 17/01/2022
Permanent
£18960 rising to £19390 after three months
Monday to Friday 9AM-5:30PM
Role overview
Our Customer Advisors are brilliant at engaging with customers and effortlessly building rapport. Delivering amazing service to our client and their customers whilst working towards performance targets and standards. Their day is filled with customer interactions where they will solve problems, overcome disputes, and reach appropriate solutions.
These customers will have general queries from Direct Debit queries to bills questions to complaints.
Our advisors have great autonomy over how they do things, we love people to have their own ideas as long as they are focusing on the best outcome for customers!
Role Profile
You :
What we offer:
Octopus Energy - Customer Advisor employer: Workforce
Contact Detail:
Workforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Octopus Energy - Customer Advisor
✨Tip Number 1
Familiarise yourself with Octopus Energy's values and customer service approach. Understanding their commitment to excellent service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Being able to articulate how you would handle specific customer queries or complaints can set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you've successfully managed change or worked under pressure. This is crucial for a role that requires quick thinking and problem-solving skills.
✨Tip Number 4
Network with current or former employees of Octopus Energy on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Octopus Energy - Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Octopus Energy is looking for in a Customer Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your customer service experience and relevant skills. Use specific examples that demonstrate your ability to engage with customers, solve problems, and meet performance targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the energy sector. Mention how your skills align with the role and how you can contribute to Octopus Energy's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Workforce
✨Showcase Your Communication Skills
As a Customer Advisor, excellent verbal and written communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. Practice common customer service scenarios to demonstrate your ability to engage with customers effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your technical mindset and ability to troubleshoot problems, as this will show that you can handle the types of queries you might face in the role.
✨Familiarise Yourself with Octopus Energy
Research Octopus Energy's values, services, and recent news. Understanding the company’s mission and how they approach customer service will help you align your answers with their expectations and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your adaptability and ability to work under pressure. Think of situations where you had to manage multiple tasks or adapt to changes quickly, and be ready to discuss how you handled them while maintaining a positive attitude.
