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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and letter to resolve queries.
- Company: Join a dynamic independent energy company licensed by Ofgem.
- Benefits: Enjoy 25 days holiday, competitive salary, and potential for a permanent role.
- Why this job: Be part of a supportive team where real conversations matter and make a difference.
- Qualifications: Good PC skills and clear communication are essential; energy knowledge is a plus.
- Other info: This is a maternity cover position with a chance for permanence.
The predicted salary is between 13800 - 20820 £ per year.
Advert
An exciting opportunity has arisen for a Customer Service Advisor to join an independent energy company based in Nottingham on a maternity cover basis. In return, we offer a competitive salary of up to £17300 per annum and benefits to include 25 days holiday plus bank holidays.
We are licensed by the national energy regulator Ofgem to supply gas to domestic and business customers across Great Britain.
The Customer Service Advisor will be part of a small office‑based team that deals with gas customers by phone, email and letter.
A key part of our service is that customers can get through quickly to someone who can help them with the reason for their call, and this team is where this is delivered. You will almost always be having a real conversation, not following a script.
The team also carries out operational processes, including administering gas supply switches and meter readings. This involves a variety of regular tasks, including requesting and recording information from customers (such as meter readings) and the handling of customer requests and queries.
The successful Customer Service Advisor will have :
- Good PC skills including experience of using a variety of desktop software including Excel, Outlook, Word and in‑house tools
- Some energy industry knowledge which can be learnt on the job
- Ability to communicate clearly and effectively in English, both verbally and in writing
- Ability to assimilate and use relevant technical and industry knowledge
- Good personal organisation, the ability to work both alone and in a team, and inexhaustible patience
The hours of work are 37.5 per week, Monday to Friday.At present, our customer service opening hours are Monday to Friday from 9 am to 5 pm. This position is for maternity cover however there may be the possibility of permanent role.
This role would suit an experienced Customer Service Advisor, Contact Centre Assistant or Customer Care Representative.
Please apply online to be considered for the Customer Service Advisor role.
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Customer Service Advisor - Test employer: Workforce
Contact Detail:
Workforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Test
✨Tip Number 1
Familiarise yourself with the energy industry, especially gas supply and customer service practices. Understanding the basics will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by having mock conversations with friends or family. Since the role involves real conversations rather than scripted responses, being comfortable and clear in your communication is key.
✨Tip Number 3
Showcase your organisational skills by preparing a list of relevant experiences where you've successfully managed customer queries or operational tasks. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Research the company’s values and customer service approach. Being able to align your answers with their ethos during the interview can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Test
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer queries or issues in the past.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing more context about your experience and enthusiasm for the role. Mention your understanding of the energy industry and your ability to communicate effectively, as these are crucial for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Customer Service Advisor.
How to prepare for a job interview at Workforce
✨Know the Company
Before your interview, take some time to research the energy company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Communication Skills
As a Customer Service Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to showcase how you've effectively communicated with customers.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved customer issues. Highlight your ability to think on your feet and provide solutions, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the team dynamics, training processes, or the company's approach to customer service. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
