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- Tasks: Assist customers with gas-related queries via phone, email, and letter.
- Company: Join an independent energy company licensed by Ofgem, based in Nottingham.
- Benefits: Enjoy a competitive salary, 25 days holiday, plus bank holidays.
- Why this job: Be part of a supportive team where real conversations matter and make a difference.
- Qualifications: Good PC skills, clear communication, and some energy industry knowledge preferred.
- Other info: This is a maternity cover role with potential for permanent employment.
The predicted salary is between 13800 - 20820 £ per year.
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Customer Service Advisor – Reference Test 1, Hinckley
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Client:
Workforce
Location:
Hinckley, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
759656b2a7a2
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Advert
An exciting opportunity has arisen for a Customer Service Advisor to join an independent energy company based in Nottingham on a maternity cover basis. In return, we offer a competitive salary of up to £17300 per annum and benefits to include 25 days holiday plus bank holidays.
We are licensed by the national energy regulator Ofgem to supply gas to domestic and business customers across Great Britain.
The Customer Service Advisor will be part of a small office-based team that deals with gas customers by phone, email and letter.
A key part of our service is that customers can get through quickly to someone who can help them with the reason for their call, and this team is where this is delivered. You will almost always be having a real conversation, not following a script.
The team also carries out operational processes, including administering gas supply switches and meter readings. This involves a variety of regular tasks, including requesting and recording information from customers (such as meter readings) and the handling of customer requests and queries.
The successful Customer Service Advisor will have:
- Good PC skills including experience of using a variety of desktop software including Excel, Outlook, Word and in-house tools
- Some energy industry knowledge which can be learnt on the job
- Ability to communicate clearly and effectively in English, both verbally and in writing
- Ability to assimilate and use relevant technical and industry knowledge
- Good personal organisation, the ability to work both alone and in a team, and inexhaustible patience
The hours of work are 37.5 per week, Monday to Friday.At present, our customer service opening hours are Monday to Friday from 9 am to 5 pm. This position is for maternity cover however there may be the possibility of permanent role.
This role would suit an experienced Customer Service Advisor. Contact Centre Assistant or Customer Care Representative.
Please apply online to be considered for the Customer Service Advisor role.
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Customer Service Advisor - Reference Test 1 employer: Workforce
Contact Detail:
Workforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Reference Test 1
✨Tip Number 1
Familiarise yourself with the energy industry, especially the basics of gas supply and customer service practices. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. Since the job involves real conversations rather than scripted responses, being able to articulate your thoughts clearly will set you apart.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've effectively managed tasks in previous roles. Being able to discuss your ability to handle multiple customer queries and requests will highlight your suitability for the position.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Advisor - Reference Test 1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've dealt with customers directly, especially in a call centre or similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and patience. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Technical Skills: Since the role requires good PC skills, mention your proficiency with software like Excel, Outlook, and Word. If you have experience with any in-house tools, be sure to include that as well.
Show Enthusiasm for the Energy Sector: Express your interest in the energy industry in your application. Even if you don't have direct experience, showing a willingness to learn and adapt can set you apart from other candidates.
How to prepare for a job interview at Workforce
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries.
✨Familiarise Yourself with the Energy Industry
While specific energy industry knowledge can be learned on the job, having a basic understanding of the sector will set you apart. Research common terms and current trends in the energy market to show your enthusiasm and readiness to learn.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss scenarios where you've effectively solved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your patience and organisational skills in handling various customer requests.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to share examples of how you've successfully collaborated with colleagues as well as instances where you took initiative to complete tasks on your own.
