At a Glance
- Tasks: Support the Technical Maintenance team and manage vehicle downtime efficiently.
- Company: Join a leading company in vehicle maintenance with a focus on teamwork.
- Benefits: Enjoy 25 days annual leave, health cash plan, and an uncapped bonus scheme.
- Other info: Hybrid working model with a supportive and award-winning workplace culture.
- Why this job: Make a real impact by ensuring vehicles are maintained to high standards.
- Qualifications: Experience as an HGV/LGV Technician or Workshop Controller is essential.
The predicted salary is between 45000 - 45000 £ per year.
This is a hybrid office based role in Coventry. (3 days office /2 days home working)
Weekly hours: 37.5 Shift: Mon - Fri, covering an 8hr shift between 7am-5pm, 30 mins unpaid lunch
Duties
You will need to support the Technical Maintenance team and effectively communicate with both Customer and Supplier teams to ensure that vehicle downtime for all vehicle scheduled and unscheduled maintenance is managed on a best cost/quality basis. You will need to ensure that such incidents are expedited in the fastest manner possible, and the vehicle is returned to service without undue delay, in line with legal requirements and agreed KPI’s. It's essential that you are able to build relationships with suppliers and stay on top of processing authorisation requests daily.
Job Specific Responsibilities and Accountabilities
- Delivery of cost & service effective maintenance solutions to satisfy customer needs within Fraikin maintenance budgets & agreed customer service KPIs.
- Ensure cost effective maintenance solutions are met on every occasion by checking history & warranty.
- Challenge all work to ensure that all maintenance is carried out to cost and quality standards.
- Monitoring & reporting on customer VOR’s to proactively manage & minimise the downtime of customer assets.
- Check contracts for vehicles and their specific collection/ delivery and substitute allocation costs and entitlements.
- When a recharge is identified gain all necessary evidence & reports to allow the coordinators to liaise with customers to obtain order numbers.
- Challenge all costs in line with Supplier Repairing Dealer (RDA’s) agreements & National Parts Agreements (NPA’s).
- Monitoring and controlling VOR’s and ensure maintenance spend is kept within budgets.
- Assist the supplier advisors & customer Coordinators within the Fraikin Service Centre.
- Ensure that when authorising repairs, the history on the vehicle is checked thoroughly for any parts warranty / warranty / rework, recharge or policy entitlement that can be claimed.
- If necessary source new and used parts to assist repairers and elevate down time.
- Identify and resolve any issues with appropriate suppliers.
- Identify issues & suppliers and resolve whilst maintaining and building an effective relationship.
- Liaise with the Regional Engineering Manager where resolutions cannot be met.
- Obtain any necessary credits from supplier / manufacture failures that have been identified.
- Demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPIs.
- When rechargeable work is carried out, ensure the relevant costs are accrued and coded & customers are informed.
- Update the cost avoidance tracker with negotiated savings for future reporting on OEM and suppliers support offered outside of warranty. (Goodwill and campaigns)
Person Specification (Qualifications, Knowledge, Skills, and Experience)
- Time served as an HGV/LGV Technician and/or Workshop Controller and extensive knowledge of maintenance standards for LGV and HGV vehicles.
- Previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/contract hire/fleet management vehicles with third party suppliers.
- In depth knowledge of repair times and parts cost.
- Proven track record of cost management within a similar environment.
- Negotiating and communication skills at all levels.
- IT literate and able to produce reports within tableau or excel where required.
- Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
- Be flexible in attitude in providing solutions to problems.
- Ability to interact confidently and build credibility with customers and suppliers.
- Knowledge of Audatex and Body Shop repair processes would be preferred but not essential.
What can you expect from working at Fraikin?
We care about our employee's experiences at work and recognise the positive impact that a great working environment can have on that. This is why we are proud to have won the Great Place To Work award 2 years running. And as part of our ongoing commitment to employee wellbeing we can boast about our great benefits:
- 25 days annual leave
- Company sick pay
- Enhanced Maternity Leave
- Health Cash Plan with Health Shield
- Perkbox
- 5% employer pension contribution
- Life Assurance
- Full-time OTE (comprising of salary, bonus, overtime & callout rates).
- Uncapped bonus scheme, including Overtime & Call-out rates.
- Mobile role Van, Tools & PPE provided.
Technical Maintenance Controller in Coventry employer: Workforce
Join a dynamic team that values innovation and collaboration, where your role as a Recruiter will directly impact the growth of our manufacturing, engineering, and hospitality sectors. We offer competitive salaries, a supportive work culture, and ample opportunities for professional development, all set in a vibrant location that fosters creativity and teamwork. Experience the satisfaction of making meaningful connections while enjoying a workplace that prioritises employee well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Maintenance Controller in Coventry
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Workforce.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Workforce. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Technical Maintenance Controller in Coventry
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Workforce, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Workforce and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Workforce. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Workforce
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Workforce.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Workforce.
