Administrator - Customer & Operations Workforce Staffing Worcester, Worcestershire, England
Administrator - Customer & Operations
Hours: Monday to Friday, 9:00am - 5:00pm
Job Type: Full-time
Are you an organised and customer-focused Administrator looking for your next opportunity?
Our client is a growing business looking for an Administrator to join their busy team. This is a varied role combining administration, customer service and operational support, making it ideal for someone who enjoys a fast-paced environment and likes having a varied workload.
You’ll play an important role in keeping day-to-day processes running smoothly, ensuring information is accurate, tasks are completed on time and customers receive a professional service.
The Role
Your responsibilities will include:
- Monitoring work through to completion and ensuring agreed timescales are met
- Liaising with customers, suppliers and internal teams for regular updates
- Responding to customer queries by phone and email
- Coordinating bookings, collections and deliveries
- Raising quotes and processing customer information
- Ordering and monitoring parts and supplies
- Following up on outstanding orders and resolving issues
- Processing authorised work and returns
- Maintaining accurate records and updating internal systems
- Producing reports and providing general administrative support
- Monitoring outstanding tasks and proactively following up
- Working closely with colleagues across different departments to ensure work progresses efficiently
- Identifying opportunities to improve processes and customer service
About You
We’re looking for a well-organised Administrator who enjoys working in a busy environment and is confident communicating with customers, suppliers and colleagues.
Previous experience within administration, customer service, transport, logistics, operations or a similar environment would be advantageous, although strong transferable administration experience will be considered.
You’ll need:
- Strong administration and organisational skills
- The ability to manage multiple priorities
- A professional and customer-focused approach
- The ability to work effectively under pressure
- A proactive and positive attitude
- The ability to work well as part of a team
What’s on offer?
- Monday to Friday, 9:00am - 5:00pm
- Free onsite parking
- Company pension
- Varied administration and customer service role
- Opportunity to develop within a growing business
- Supportive and fast-paced working environment
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Administrator - Customer & Operations in Worcester employer: Workforce Staffing
Workforce Staffing in Cheltenham is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that fosters growth and success in managing end-to-end commercial processes. With a focus on client relationships and project delivery, this role provides a meaningful chance to make a significant impact within the organisation.
