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- Tasks: Support customers with technical sales enquiries and provide after-sales support.
- Company: Established manufacturing company with a strong reputation.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Technical drawing interpretation and proficiency in Microsoft Office required.
- Other info: Collaborative culture with opportunities to learn and develop your skills.
The predicted salary is between 30000 - 42000 £ per year.
Location: Stourport
Hours: Monday-Thursday: 7:30am - 4:00pm (30-minute lunch) Friday: 7:30am - 1:00pm
We are recruiting on behalf of a well-established manufacturing company seeking a Sales Engineer - After Sales & Spares to join their Sales team. This role focuses on supporting customers with technical sales enquiries, producing accurate and competitive quotations, and providing both commercial and technical support to new and existing customers. You will play a key part in maintaining strong customer relationships and supporting the business through efficient order processing and after-sales support.
Key responsibilities include:
- Acting as the first point of contact for customer enquiries via tele, email, and occasional face-to-face interaction
- Understanding, managing, and interpreting customer technical and commercial requirements
- Producing layouts and costed solutions to meet customer needs
- Preparing clear, detailed, and accurate quotations and tenders in a timely manner
- Following up quotations to secure profitable orders
- Maintaining a strong level of product and application knowledge
- Providing pre-sales technical support and product guidance to customers
- Ensuring orders are processed efficiently and that accurate information is passed to Design and Manufacturing teams
- Keeping customers informed of order progress and resolving any issues promptly
- Maintaining accurate and up-to-date records of enquiries, quotations, orders, and customer activity
- Identifying and pursuing new business opportunities
- Carrying out occasional customer and site visits
- Supporting the Contracts, Engineering, and Production departments
- Assisting other departments when required and undertaking other reasonable duties within the Sales team
Requirements
- Ability to read and interpret technical drawings (AutoCAD)
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Experience using Sage 200 and CRM systems (advantageous)
- Strong attention to detail
- Good troubleshooting and problem-solving skills
- Effective time management and organisational skills
- Proactive, with the ability to use initiative
- Strong work ethic
- Excellent communication skills
- A collaborative team player
Sales Engineer - After Sales & Spares in Stourport-on-Severn employer: WORKFORCE STAFFING
Contact Detail:
WORKFORCE STAFFING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer - After Sales & Spares in Stourport-on-Severn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've tackled similar challenges in the past, especially when it comes to producing accurate quotations and maintaining customer relationships.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for opportunities on our website and apply directly. Tailor your application to highlight your experience with technical sales and after-sales support to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and keep you fresh in their minds.
We think you need these skills to ace Sales Engineer - After Sales & Spares in Stourport-on-Severn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Engineer role. Highlight your experience with technical sales, customer support, and any relevant software like AutoCAD or CRM systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving skills and attention to detail, as these are key for us.
Showcase Your Technical Knowledge: Since this role involves interpreting technical drawings and providing product guidance, make sure to showcase your technical knowledge in your application. We love candidates who can demonstrate their understanding of our products and services!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at WORKFORCE STAFFING
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around reading and interpreting technical drawings like AutoCAD. Be ready to discuss how you've used this skill in past roles, as it’s crucial for the Sales Engineer position.
✨Master the Art of Quoting
Since producing accurate and competitive quotations is a key part of the role, practice explaining your process for creating quotes. Think about how you can demonstrate your attention to detail and time management skills when discussing past experiences.
✨Show Off Your Communication Skills
This role involves a lot of customer interaction, so be prepared to showcase your communication skills. Think of examples where you’ve effectively resolved customer issues or maintained strong relationships, whether over the phone, via email, or face-to-face.
✨Be Proactive and Solution-Oriented
Employers love candidates who take initiative. Prepare to share instances where you identified new business opportunities or solved problems creatively. This will show that you’re not just reactive but also proactive in your approach.
