At a Glance
- Tasks: Handle customer enquiries and resolve complex issues in a fast-paced environment.
- Company: Join a respected organisation in Cheltenham focused on exceptional customer service.
- Benefits: Earn £15.06 per hour with flexible hours and opportunities for professional growth.
- Other info: Dynamic role with opportunities to support service improvements and team collaboration.
- Why this job: Make a real impact on customer experience and service delivery.
- Qualifications: Experience in customer service, strong communication, and organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Cheltenham
Salary: £15.06 per hour | 37 hours per week | Temporary contract ongoing
Are you an experienced customer service professional with a passion for delivering exceptional service and resolving complex customer enquiries? We are recruiting for a Senior Customer Service Officer to join a busy and fast‑paced organisation based in Cheltenham. This is a varied and rewarding opportunity for someone who thrives in a customer‑focused environment and enjoys supporting service improvements across a wider business function.
The Role
- You will act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positive outcomes for customers.
Key Responsibilities
- Handle customer enquiries across a range of communication channels
- Take ownership of more complex and escalated customer queries
- Liaise with internal departments and external organisations to resolve issues efficiently
- Deliver a professional and customer‑focused service at all times
- Support and coordinate corporate complaints and customer feedback processes
- Promote best practice in complaint handling and customer service
- Maintain and review customer behaviour and complaints policies in line with legislation and guidance
- Support wider service improvement initiatives across the organisation
- Manage the Personal Safety Register process and liaise with Health and Safety teams
- Prepare KPI data, compliance reports and governance information
- Maintain accurate records and update internal systems
- Support wider administrative and operational processes
What We’re Looking For
- Previous experience within a customer service and administrative role
- Strong written and verbal communication skills
- Excellent organisation and time management abilities
- Confident using Microsoft Office applications, particularly Excel
- Experience using multiple IT systems and databases
- Strong attention to detail and accurate record‑keeping skills
- Ability to remain calm and professional in challenging situations
- Flexible, adaptable and solution‑focused approach
- Strong teamworking and relationship‑building skills
Desirable Experience
- Experience using CRM systems
- Previous public sector experience
- Complaint handling and feedback management experience
Why Apply?
This is an excellent opportunity for a customer‑focused professional to join a respected organisation where you can make a genuine impact on customer experience and service delivery. Apply now, and a member of the Workforce team will be in touch to discuss the opportunity further.
Or simply call or email on:
P: 01242 783524
M: 07990294845
E: afairs@weareworkforce.co.uk
Senior Customer Service Officer employer: Workforce Staffing
Join a dynamic and supportive team in Cheltenham, where your expertise as a Senior Customer Service Officer will be valued and rewarded. Our organisation fosters a collaborative work culture that prioritises employee growth and development, offering opportunities to enhance your skills while making a meaningful impact on customer experiences. With a focus on service improvement and a commitment to excellence, we provide a fulfilling environment for those passionate about delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Senior Customer Service Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common customer service scenarios. Think about how you'd handle escalated issues or complex enquiries, as these are key parts of the role. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with CRM systems and complaint handling. Make sure they see how your background aligns perfectly with what they're looking for in a Senior Customer Service Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining a team that values exceptional customer service just like you do.
We think you need these skills to ace Senior Customer Service Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Service Officer role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or grammatical errors. Remember, first impressions count, and we’re looking for someone who can communicate effectively!
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've successfully handled complex customer queries or complaints in the past. We love to see candidates who can think on their feet and come up with solutions, so don’t hold back on showcasing your problem-solving skills!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Workforce Staffing
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially around complaint handling and service improvements. Be ready to share specific examples from your past experiences that highlight your skills in resolving complex issues.
✨Show Off Your Communication Skills
Since this role requires strong written and verbal communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated with customers or internal teams to resolve issues.
✨Demonstrate Your Problem-Solving Abilities
Think of a few challenging situations you've faced in previous roles and how you handled them. Be prepared to discuss your approach to problem-solving and how you can remain calm under pressure, as this will be crucial for the Senior Customer Service Officer position.
✨Familiarise Yourself with the Company
Do some research on the organisation you're interviewing with. Understand their values, mission, and any recent news. This will not only help you tailor your answers but also show your genuine interest in the role and the company.
