At a Glance
- Tasks: Handle customer enquiries and resolve complex issues in a fast-paced environment.
- Company: Join a respected organisation in Cheltenham focused on exceptional customer service.
- Benefits: Earn £15.06 per hour with flexible hours and opportunities for professional growth.
- Other info: Dynamic role with opportunities for career advancement and skill development.
- Why this job: Make a real impact on customer experience and service delivery.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Location: Cheltenham
Salary: £15.06 per hour | 37 hours per week | Temporary contract ongoing
Are you an experienced customer service professional with a passion for delivering exceptional service and resolving complex customer enquiries? We are recruiting for a Senior Customer Service Officer to join a busy and fast‑paced organisation based in Cheltenham. This is a varied and rewarding opportunity for someone who thrives in a customer‑focused environment and enjoys supporting service improvements across a wider business function.
The Role
- You will act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positive outcomes for customers.
Key Responsibilities
- Handle customer enquiries across a range of communication channels
- Take ownership of more complex and escalated customer queries
- Liaise with internal departments and external organisations to resolve issues efficiently
- Deliver a professional and customer‑focused service at all times
- Support and coordinate corporate complaints and customer feedback processes
- Promote best practice in complaint handling and customer service
- Maintain and review customer behaviour and complaints policies in line with legislation and guidance
- Support wider service improvement initiatives across the organisation
- Manage the Personal Safety Register process and liaise with Health and Safety teams
- Prepare KPI data, compliance reports and governance information
- Maintain accurate records and update internal systems
- Support wider administrative and operational processes
What We’re Looking For
- Previous experience within a customer service and administrative role
- Strong written and verbal communication skills
- Excellent organisation and time management abilities
- Confident using Microsoft Office applications, particularly Excel
- Experience using multiple IT systems and databases
- Strong attention to detail and accurate record‑keeping skills
- Ability to remain calm and professional in challenging situations
- Flexible, adaptable and solution‑focused approach
- Strong teamworking and relationship‑building skills
Desirable Experience
- Experience using CRM systems
- Previous public sector experience
- Complaint handling and feedback management experience
Why Apply?
This is an excellent opportunity for a customer‑focused professional to join a respected organisation where you can make a genuine impact on customer experience and service delivery. Apply now, and a member of the Workforce team will be in touch to discuss the opportunity further.
Senior Customer Service Officer in Cheltenham employer: Workforce Staffing
Join a dynamic and supportive team in Cheltenham, where your expertise as a Senior Customer Service Officer will be valued and rewarded. Our organisation fosters a collaborative work culture that prioritises employee growth and development, offering opportunities to enhance your skills while making a meaningful impact on customer experiences. With a focus on service improvement and a commitment to excellence, we provide a fulfilling environment for those passionate about delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Officer in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! When you get the chance, share specific examples of how you've resolved complex customer issues in the past. This will demonstrate your expertise and make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to landing that Senior Customer Service Officer role in Cheltenham!
We think you need these skills to ace Senior Customer Service Officer in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills match the role of Senior Customer Service Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and professional. We love a good story, so feel free to include examples of how you've effectively handled customer enquiries or complaints in the past.
Highlight Your Problem-Solving Abilities:This position involves resolving complex issues, so be sure to mention any specific instances where you’ve successfully navigated challenging situations. We’re looking for those who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and get back to you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Workforce Staffing
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially around complaint handling and service improvements. Be ready to share specific examples from your past experiences that highlight your ability to resolve complex issues and deliver exceptional service.
✨Show Off Your Communication Skills
Since this role requires strong written and verbal communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated with customers or internal teams to resolve issues.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great chance for you to demonstrate how you would handle escalated customer queries. Think about how you can showcase your calmness and professionalism in challenging situations.
✨Highlight Your Teamwork Abilities
This position involves liaising with various internal departments, so be prepared to discuss how you've worked collaboratively in the past. Share examples of how you’ve built relationships and supported team initiatives to improve customer service.
