Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the aftersales team, resolving customer issues and improving processes.
- Company: Dynamic company focused on customer satisfaction and brand protection.
- Benefits: Competitive salary, performance-related bonus, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and leading a motivated team.
- Qualifications: Experience in aftersales or customer service management with strong leadership skills.
- Other info: Join a fast-growing, founder-led business with a focus on innovation.
The predicted salary is between 40000 - 45000 £ per year.
Department: Customer Operations
Location: Coleshill
Hours: Full-time, Monday-Friday
Salary: £40,000 - £45,000 + performance-related bonus
Our client is currently looking for a Head of Aftersales Operations to join their team. The Head of Aftersales will be fully accountable for our client's aftersales function end to end. This role owns everything that happens after the sale - customer issues, complaints, resolutions, returns, repairs, warranties, and escalations. The role exists to protect the brand, control cost, improve customer outcomes, and run a tight, motivated, high-performing team. This is not a passive or reactive role. The successful candidate will take control, set standards, improve systems, and become the single point of accountability for Aftersales across the business.
Key Accountabilities
- Own the full aftersales journey from first customer contact to final resolution.
- Act as the single internal point of accountability for all aftersales matters.
- Personally handle complex, high-risk, or high-value customer cases.
- Lead the resolution of complaints relating to product quality, delivery, damage, service failures, returns, and refunds.
- Ensure compliance with UK consumer legislation and protect brand reputation.
- Lead, motivate, and develop the Aftersales team with clear expectations and performance management.
- Improve productivity, efficiency, and team morale.
- Review and redesign aftersales processes to improve speed, quality, and cost control.
- Work closely with operations, logistics, buying, and IT to improve systems and workflows.
- Control aftersales costs including refunds, replacements, repairs, and goodwill gestures.
- Set, track, and report KPIs including resolution times, customer satisfaction, and cost of aftersales.
Systems & Technology
Must be very strong on systems, comfortable working across multiple platforms, and quick to learn and improve operational processes through effective system use.
Skills & Experience
- Proven experience managing an Aftersales, Customer Service, or Complaints function.
- Strong people management and leadership experience.
- Excellent escalation handling and conflict-resolution skills.
- Confident decision-maker with strong commercial judgement.
- Organised, resilient, and comfortable operating under pressure.
- Knowledge of UK consumer law desirable.
Personal Attributes
- Strong ownership mindset and accountability.
- Hands-on, practical, and solutions-focused.
- Comfortable making difficult decisions.
- Able to motivate teams and raise standards.
- Committed to growing with a fast-scaling, founder-led business.
Head Of Aftersales Operations in Amersham employer: WORKFORCE STAFFING
Contact Detail:
WORKFORCE STAFFING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Aftersales Operations in Amersham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its aftersales operations. Understand their challenges and think about how you can bring solutions to the table. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Aftersales Operations. Highlight your leadership skills and how you’ve improved processes in past roles – make it clear you’re the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head Of Aftersales Operations in Amersham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Aftersales Operations role. Highlight your experience in managing aftersales functions and any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've improved customer outcomes or led teams in the past.
Showcase Your Systems Savvy: Since this role requires strong systems knowledge, don’t forget to mention any platforms you’ve worked with. Share how you’ve used technology to enhance operational processes in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at WORKFORCE STAFFING
✨Know the Aftersales Inside Out
Make sure you understand the entire aftersales journey, from customer contact to resolution. Familiarise yourself with common issues and complaints that arise in this area, as well as the processes for handling them. This will show your potential employer that you're ready to take ownership of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. Highlighting your people management experience will demonstrate that you can lead the Aftersales team effectively.
✨Be Ready for Complex Scenarios
Expect to discuss how you would handle high-risk or high-value customer cases. Prepare a few scenarios where you resolved difficult complaints or escalations. This will illustrate your conflict-resolution skills and decision-making abilities, which are crucial for this role.
✨Understand the Importance of KPIs
Familiarise yourself with key performance indicators relevant to aftersales operations, such as resolution times and customer satisfaction. Be prepared to discuss how you would track and report these metrics, as this shows your analytical mindset and commitment to improving processes.
