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- Tasks: Coordinate engineering schedules and manage client communications for smooth service delivery.
- Company: Join a dynamic team focused on calibration and service operations across the UK and EU.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values organisation and customer service excellence.
- Qualifications: Experience in service administration, strong Excel skills, and excellent communication are essential.
- Other info: This is a permanent role based in Bromsgrove with a salary range of £30,000 - £40,000.
The predicted salary is between 24000 - 32000 £ per year.
Location: Bromsgrove B60
Salary: £30,000 - £40,000
Job Type: Full-Time - Permanent
Overview: We are looking for an organised and proactive Service Administrator to join our client's team. This role is essential in coordinating engineering services, managing client communications, and supporting administrative processes that ensure the smooth delivery of our calibration and service operations across the UK and EU.
Key Responsibilities:
- Coordinate engineers' schedules for on-site calibrations and service visits.
- Book service appointments, including on-site visits and equipment collections/deliveries.
- Liaise with clients to produce and send service quotations, calibration certificates, and detailed service reports.
- Manage goods-in processes, booking incoming instruments and creating related documentation.
- Maintain accurate service records and client information using Excel spreadsheets.
- Generate and process customer invoices using Sage; track and handle payments.
- Handle incoming phone and email enquiries, ensuring a high level of customer service.
- Maintain organised digital and physical filing systems.
- Support general administrative tasks and cross-departmental coordination as needed.
Requirements:
- Proven experience in a service administration or similar administrative role.
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Proficient in Microsoft Excel and experience using Sage or similar invoicing systems.
- Excellent communication skills, both written and verbal.
- Detail-oriented with a customer-focused mindset.
- Experience coordinating field engineers or technical service teams is advantageous.
Service Administrator employer: Workforce Staffing Ltd
Contact Detail:
Workforce Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like Sage and Excel. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s services and their client base. Understanding their operations and how you can contribute will help you articulate your value during discussions with the hiring team.
✨Tip Number 3
Prepare examples from your past experience that showcase your organisational skills and ability to manage multiple tasks. Be ready to discuss how you’ve successfully coordinated schedules or handled customer inquiries in previous roles.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service administration or similar roles. Emphasise your organisational skills, proficiency in Microsoft Excel, and any experience with invoicing systems like Sage.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and ability to manage client communications. Mention specific examples of how you've coordinated schedules or handled customer enquiries in previous roles.
Highlight Key Skills: In your application, clearly outline your strong organisational skills, attention to detail, and customer-focused mindset. These are crucial for the Service Administrator role and should be evident in your written communication.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Workforce Staffing Ltd
✨Showcase Your Organisational Skills
As a Service Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experience where you successfully coordinated schedules or handled various administrative duties.
✨Familiarise Yourself with Relevant Software
Since the role requires proficiency in Microsoft Excel and Sage, make sure you're comfortable discussing your experience with these tools. You might even want to brush up on any specific functions or features that could be relevant to the job.
✨Prepare for Customer Interaction Scenarios
Given the importance of client communication in this role, think about how you would handle different customer service situations. Be ready to share examples of how you've effectively managed client enquiries or resolved issues in the past.
✨Highlight Your Attention to Detail
The job requires maintaining accurate records and documentation. Be prepared to discuss how you ensure accuracy in your work, perhaps by sharing methods you use to double-check your entries or manage data.
