At a Glance
- Tasks: Handle customer enquiries and resolve complex issues in a fast-paced environment.
- Company: Join a respected organisation in Cheltenham focused on exceptional customer service.
- Benefits: Earn £15.06 per hour with a temporary contract and 37 hours per week.
- Other info: Opportunity for professional growth and to support service improvements.
- Why this job: Make a genuine impact on customer experience and service delivery.
- Qualifications: Experience in customer service, strong communication, and organisational skills required.
Location: Cheltenham
£15.06 per hour | 37 hours per week | Temporary Contract ongoing
Are you an experienced customer service professional with a passion for delivering exceptional service and resolving complex customer enquiries? We are recruiting for a Senior Customer Service Officer to join a busy and fast-paced organisation based in Cheltenham. This is a varied and rewarding opportunity for someone who thrives in a customer-focused environment and enjoys supporting service improvements across a wider business function.
The Role
You will act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positive outcomes for customers.
Key Responsibilities
- Handle customer enquiries across a range of communication channels
- Take ownership of more complex and escalated customer queries
- Liaise with internal departments and external organisations to resolve issues efficiently
- Deliver a professional and customer-focused service at all times
- Support and coordinate corporate complaints and customer feedback processes
- Promote best practice in complaint handling and customer service
- Maintain and review customer behaviour and complaints policies in line with legislation and guidance
- Support wider service improvement initiatives across the organisation
- Manage the Personal Safety Register process and liaise with Health and Safety teams
- Prepare KPI data, compliance reports and governance information
- Maintain accurate records and update internal systems
- Support wider administrative and operational processes
What We're Looking For
- Previous experience within a customer service and administrative role
- Strong written and verbal communication skills
- Excellent organisation and time management abilities
- Confident using Microsoft Office applications, particularly Excel
- Experience using multiple IT systems and databases
- Strong attention to detail and accurate record-keeping skills
- Ability to remain calm and professional in challenging situations
- Flexible, adaptable and solution-focused approach
- Strong teamworking and relationship-building skills
Desirable Experience
- Experience using CRM systems
- Previous public sector experience
- Complaint handling and feedback management experience
Why Apply?
This is an excellent opportunity for a customer-focused professional to join a respected organisation where you can make a genuine impact on customer experience and service delivery.
Apply now, and a member of the Workforce team will be in touch to discuss the opportunity further.
Senior Customer Service Officer in Prestbury employer: Workforce Staffing Ltd
Join a dynamic and supportive team in Cheltenham, where your expertise as a Senior Customer Service Officer will be valued and rewarded. Our organisation fosters a collaborative work culture that prioritises employee growth and development, offering opportunities to enhance your skills while making a meaningful impact on customer experiences. With a focus on service improvement and a commitment to excellence, we provide a fulfilling environment for those passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Officer in Prestbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common customer service scenarios. Think about how you'd handle escalated issues or complex enquiries, and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your skills! When you get the chance to chat with potential employers, highlight your experience with CRM systems and your knack for maintaining accurate records. It’s all about showing how you can add value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a team that values exceptional customer service.
We think you need these skills to ace Senior Customer Service Officer in Prestbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos – we love attention to detail!
Highlight Relevant Experience:Don’t forget to mention any previous roles where you handled complex customer queries or complaints. We’re looking for examples that demonstrate your problem-solving abilities and customer focus.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Workforce Staffing Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially around complaint handling and service improvements. Be ready to share specific examples from your past experiences that highlight your ability to resolve complex issues and deliver exceptional service.
✨Show Off Your Communication Skills
Since strong written and verbal communication skills are key for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated with customers or internal teams to resolve issues.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially when handling multiple enquiries. Think of examples where your organisational skills helped improve customer satisfaction or streamline processes.
✨Be Solution-Focused
Employers love candidates who can think on their feet! Prepare to discuss how you've approached challenging situations in the past. Highlight your flexible and adaptable mindset, and be ready to suggest potential solutions to hypothetical scenarios they might present during the interview.
