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- Tasks: Support customers with technical sales enquiries and provide after-sales support.
- Company: Established manufacturing company with a strong reputation.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Technical drawing interpretation and proficiency in Microsoft Office required.
- Other info: Flexible working hours and a collaborative atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Location: Stourport
Hours: Monday-Thursday: 7:30am - 4:00pm (30-minute lunch) Friday: 7:30am - 1:00pm
We are recruiting on behalf of a well-established manufacturing company seeking a Sales Engineer - After Sales & Spares to join their Sales team. This role focuses on supporting customers with technical sales enquiries, producing accurate and competitive quotations, and providing both commercial and technical support to new and existing customers. You will play a key part in maintaining strong customer relationships and supporting the business through efficient order processing and after-sales support.
Key responsibilities include:
- Acting as the first point of contact for customer enquiries via telephone, email, and occasional face-to-face interaction
- Understanding, managing, and interpreting customer technical and commercial requirements
- Producing layouts and costed solutions to meet customer needs
- Preparing clear, detailed, and accurate quotations and tenders in a timely manner
- Following up quotations to secure profitable orders
- Maintaining a strong level of product and application knowledge
- Providing pre-sales technical support and product guidance to customers
- Ensuring orders are processed efficiently and that accurate information is passed to Design and Manufacturing teams
- Keeping customers informed of order progress and resolving any issues promptly
- Maintaining accurate and up-to-date records of enquiries, quotations, orders, and customer activity
- Identifying and pursuing new business opportunities
- Carrying out occasional customer and site visits
- Supporting the Contracts, Engineering, and Production departments
- Assisting other departments when required and undertaking other reasonable duties within the Sales team
Requirements
- Ability to read and interpret technical drawings (AutoCAD)
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Experience using Sage 200 and CRM systems (advantageous)
- Strong attention to detail
- Good troubleshooting and problem-solving skills
- Effective time management and organisational skills
- Proactive, with the ability to use initiative
- Strong work ethic
- Excellent communication skills
- A collaborative team player
Sales Engineer - After Sales & Spares in England employer: Workforce Staffing Ltd
Contact Detail:
Workforce Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer - After Sales & Spares in England
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills match the role of a Sales Engineer. Focus on your technical knowledge and customer service experience, as these are key for this position.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and might even give you a heads-up on the hiring process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Sales Engineer - After Sales & Spares in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Engineer role. Highlight your experience with technical sales, customer support, and any relevant software skills like AutoCAD or CRM systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention your problem-solving abilities and your knack for maintaining strong customer relationships.
Showcase Your Technical Skills: Since this role involves interpreting technical drawings and providing product guidance, make sure to showcase your technical skills in your application. We love candidates who can demonstrate their understanding of the products and services we offer!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Workforce Staffing Ltd
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to the products and services offered by the company. Be prepared to discuss how you can interpret technical drawings and use software like AutoCAD, as this will show that you’re ready to hit the ground running.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully managed customer enquiries or resolved issues. Highlight your communication skills and how you maintain strong relationships with clients, as this is key for the Sales Engineer position.
✨Prepare for Quotation Questions
Expect questions about how you would approach producing accurate and competitive quotations. It’s a good idea to have a few strategies in mind for how you would gather information and follow up on quotes to secure orders, as this is a crucial part of the job.
✨Demonstrate Your Team Spirit
This role requires collaboration with various departments, so be ready to discuss how you’ve worked effectively in teams before. Share specific examples of how you’ve supported colleagues or contributed to projects, showing that you’re a proactive team player.
