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- Tasks: Coordinate customer service and logistics operations, ensuring smooth order management.
- Company: Join a dynamic logistics team focused on exceptional customer service.
- Benefits: Part-time hours with a permanent contract and opportunities for growth.
- Other info: Flexible work environment with potential for travel and career advancement.
- Why this job: Be the key contact for customers and make a real difference in logistics.
- Qualifications: Strong organisational skills and a customer-focused mindset are essential.
The predicted salary is between 12 - 15 £ per hour.
Location: Redditch B98
Hours: 24 hours per week | Wednesday - Friday | 7:00am - 3:30pm
Contract: Permanent
We are seeking a detail-oriented and proactive Customer Service Coordinator to join our logistics team. This is a key role in ensuring high levels of customer service and operational efficiency across the movement of goods and related administrative processes.
The successful candidate will be responsible for managing customer orders, liaising with carriers and subcontractors, and maintaining accurate data across systems and spreadsheets. You will act as the main point of contact for customers and internal teams, ensuring jobs are tracked efficiently, communications are clear, and operational processes are completed to a high standard. The role requires someone highly organised, data-driven, and able to remain focused under pressure, with a positive, can-do attitude.
Key Responsibilities- Delivering exemplary customer service at all times
- Loading and managing customer orders onto internal systems
- Maintaining spreadsheets to support customer service and operational tracking
- Building and maintaining strong relationships with carriers and customers
- Communicating effectively with subcontractors regarding shipments
- Keeping customers updated on the progress of jobs
- Closing out job files, obtaining PODs and purchase orders, and scanning documents onto the system
- Ensuring clear and accurate communication with the warehouse regarding returns and outgoing loads
- Completing jobs in the system and checking prior to invoicing
- Filing paperwork accurately and in a timely manner
- Liaising with Operations, Accounts, and Warehouse teams
- Escalating issues related to customer, company, or system requirements as appropriate
- Maintaining system data and integrity
- Handling invoice queries, customer complaints, and potential claims
- Updating operational logs and handling other administrative queries as required
- Efficient and accurate communication with customers and colleagues
- Timely and accurate data input and system updates
- Understanding and meeting customer requirements
- Effective escalation of issues
- Accurate and timely completion of jobs and files
- Maintaining system housekeeping and operational integrity
May involve occasional travel to customer or supplier sites
Health, Safety and Environmental Responsibilities- Adhere to company Health & Safety policies
- Ensure colleagues and contractors follow company H&S standards
- Excellent organisation and administrative skills
- Customer-focused with proven experience
- Strong written and oral communication skills
- Data-driven, with attention to detail
- Knowledge of the transport and freight forwarding industry is an advantage
- Customer service and administration experience
- Previous exposure to logistics operations preferred
- Good listener with the ability to resolve issues
- Self-managing, organised, and detail-oriented
- Ability to multitask, prioritise and remain focused under pressure
- Flexible and a team player
- Confident with good time management
- Adaptable to change
- Knowledge of a second European language is an advantage
Customer Service Coordinator - Part Time employer: Workforce Staffing Ltd
Contact Detail:
Workforce Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Part Time
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the logistics industry. A personal recommendation can go a long way in landing that Customer Service Coordinator role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. We suggest you come up with examples from your past experiences that showcase your organisational skills and ability to handle pressure.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've maintained spreadsheets or managed customer orders in previous roles. Highlighting your attention to detail will impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Coordinator - Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your organisational prowess and attention to detail!
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers and internal teams, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect how you’d communicate in the role.
Highlight Your Data Skills: As a Customer Service Coordinator, being data-driven is key. Make sure to mention any experience you have with managing spreadsheets or systems, as well as your ability to maintain accurate data. We love candidates who can keep things organised!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to assess your application quickly!
How to prepare for a job interview at Workforce Staffing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator in logistics. Familiarise yourself with the key tasks mentioned in the job description, like managing customer orders and liaising with carriers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires effective communication with customers and internal teams, prepare examples of how you've successfully communicated in previous positions. Think about times when you resolved issues or maintained clear communication under pressure. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Demonstrate Your Organisational Skills
Being detail-oriented and organised is crucial for this position. Bring along examples of how you've managed multiple tasks or projects simultaneously. You could even mention specific tools or methods you use to stay organised, like spreadsheets or task management software, to show that you have a proactive approach to your work.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or specific challenges the logistics team faces. This not only shows your interest but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer and make a memorable impression.