Internal Sales & Account Management Executive in Northampton

Location: Northampton, NN6

Hours: Monday-Friday, 8:30am-5:00pm

Job Type: Permanent, full-time

The Opportunity

We're recruiting on behalf of a well-established global manufacturing business in the metalworking industry. Due to the continued needs of the business, they are looking for an organised, commercially minded and proactive Internal Sales & Account Management Executive to join their busy, close-knit team.

This is an excellent opportunity for someone with experience in internal sales, sales administration or customer account management who enjoys working in a fast-paced environment where no two days are the same.

Supporting customers, external sales representatives and international markets across the UK, Ireland, Israel and Denmark, you'll play a key role in ensuring orders are processed efficiently, stock is managed effectively and customers receive an exceptional level of service.

Please note: This is more than a straightforward sales administration position. The role involves complex order management, technical product information, stock forecasting and problem-solving, so the successful candidate will need to be adaptable, proactive and confident managing competing priorities.

What's in it for you?

• Hybrid working: The option to work from home one day per week following successful completion of probation.
• Early Friday finish: A four-weekly rolling rota, allowing you to finish at 1:30pm on Fridays, with a reduced 30-minute lunch break to ensure contracted hours are completed. Available following probation.
• Bonus scheme: The opportunity to earn up to 18% of your annual salary through a performance-related sales incentive scheme, subject to achieving objectives.
• Annual leave: 26 days of annual holiday, plus bank holidays. The Christmas shutdown is provided without the need to use annual leave.
• Pension: Generous employer pension contribution of 10%.
• Training: Comprehensive training and ongoing support to help you develop your product and system knowledge.

Key Responsibilities

• Manage internal sales activities and maintain strong relationships with existing customer accounts.
• Process customer orders and enquiries using SAP and AI-supported platforms.
• Monitor orders, resolve queries and manage back orders to ensure timely delivery.
• Liaise with external suppliers to purchase additional materials and products when required.
• Manage material creation, product information and master data accuracy.
• Oversee consignment stock, inventory levels and stock forecasting.
• Work closely with external sales representatives to support customer requirements and account needs.
• Communicate with customers via telephone, email and Microsoft Teams, providing efficient and professional service.
• Prepare customs documentation, proforma invoices and other relevant warehouse paperwork.
• Identify and resolve order, stock and delivery issues, taking ownership through to resolution.
• Support customers across multiple international markets, ensuring accurate and timely communication.

What We're Looking For

• Previous experience in internal sales, sales order processing, sales administration or account management.
• Experience using SAP would be highly advantageous due to the complexity of the system.
• Strong organisational skills and excellent attention to detail.
• A confident telephone manner and professional communication skills.
• The ability to think quickly, solve problems and use initiative.
• A proactive approach with the ability to work independently and collaboratively within a small team.
• Strong IT skills, particularly Microsoft Excel.
• The ability to manage a busy workload and prioritise competing demands.
• Experience dealing with international customers would be beneficial.
• Experience supporting Danish-speaking or Danish-based customers would be an advantage, but is not essential.
• Full and comprehensive training will be provided. However, due to the fast-paced nature of the team, the ability to learn quickly and become confident in the role is essential.

If you have a background in internal sales, customer account management or sales order processing and are looking for a role offering variety, responsibility and a strong benefits package, we?d love to hear from you.

The successful candidate will ideally be available to start as soon as possible.

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