Hours: 37.5 hours per week - opportunity to work from home 1 day per week after 6 months
The Edgbaston Village Metro stop, which serves as the current terminus for the West Midlands Metro tram line us located directly outside the front of the building.
The role:
As a Credit Controller you will play a crucial role in managing and collecting debts from our clients, ensuring the company maintains a healthy cashflow. You will build strong relationships with internal and external business partners, to resolve payment queries and support the wider finance team. Please note that this is dealing with BtoC customers, so it would be preferable that you have strong BtoC collections experience. If you also have experience within the insurance sector, that would be a bonus.
Key Responsibilities:
- Administration of loans
- Ensuring signed documents are received from clients
- Processing payments across internal systems
- Receipting card payments in EPIC cashbook
- Liaising with external debt collection agencies
- Referring cases when escalation necessary
- Liaising with agency to progress collections
- Money to client bank/credit cards
- Preparing bank payments for authorisation
- Updating inhouse system with refund information
- Daily bank reconciliations
- Supporting on Client Money Account reconciliations & receipting
- Assisting in other Finance tasks when necessary
Desired skills:
- Strong communication and negotiation skills
- Ability to deal with difficult clients in a calm, authoritative and understanding manner
- Good people skills and desire to work within a team
- Works well under pressure
- Attention to detail and problem solving abilities
- A hands-on approach to work in a hardworking environment
- Experience of EPIC (insurance ledger) and Quick books accounting system or similar
What you’ll need:
- A minimum of 3 years experience in a Credit Controller role, ideally within the insurance sector
- A minimum GCSE at grade C/4 in Maths and English
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- A desire to enter a dynamic and values driven work environment
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Credit Controller in Birmingham employer: Workforce Recruitment and Training
Join a dynamic logistics recruitment firm that values your expertise and offers an uncapped commission structure, allowing you to truly reap the rewards of your hard work. With a strong focus on employee growth and a supportive work culture, you'll have the opportunity to develop your career while building meaningful relationships across the UK. Experience the excitement of being part of a fast-growing business where your contributions are recognised and celebrated.
Contact Details:
Workforce Recruitment and Training Recruitment Team
