At a Glance
- Tasks: Monitor customer interactions and ensure compliance with regulations and quality standards.
- Company: Join a regulated organisation in Handforth Dean, Wilmslow, focused on compliance and quality assurance.
- Benefits: Competitive salary, opportunities for travel, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by improving compliance processes and customer outcomes.
- Qualifications: Experience in quality assurance or compliance monitoring is preferred.
The predicted salary is between 27000 - 28000 £ per year.
We are recruiting for an experienced Compliance Quality Assurance Analyst to join a regulated organisation based in Handforth Dean, Wilmslow. This is an excellent opportunity for a motivated, detail-focused compliance professional to play a key role in supporting a business-wide compliance and quality assurance framework. The successful candidate will be responsible for monitoring and assessing customer interactions across regulated products and services, ensuring that communications, sales processes and operational activities meet regulatory requirements, data protection standards and internal policies.
The role will involve reviewing calls, emails, face-to-face interactions and other recorded communications to assess compliance, customer outcomes and quality standards. You will provide clear feedback, support coaching activity, produce accurate reporting and contribute to continuous improvement across the compliance function.
Key Responsibilities
- Reviewing customer interactions, including calls, emails, face-to-face meetings and other recorded communications
- Assessing the quality and compliance of customer interactions against agreed frameworks
- Ensuring sales processes and customer communications comply with relevant regulations, legislation, data protection requirements and internal policies
- Identifying compliance risks, customer outcome issues and areas for process improvement
- Producing clear, accurate and constructive feedback following quality assurance reviews
- Supporting coaching and training activity for operational and customer-facing teams where required
- Completing regular monitoring activity in line with agreed targets and deadlines
- Ensuring all documentation, management information and reporting is recorded accurately
- Carrying out field-based quality assurance checks where required
- Supporting second-line compliance monitoring activity across the wider business
- Acting as a subject matter expert on relevant projects
- Working collaboratively with compliance, operational and sales teams to improve standards
- Supporting the continued development of a strong compliance culture
- Carrying out general administrative duties as required
- Undertaking any other reasonable duties in line with the role
Candidate Requirements
- Previous experience in quality assurance, compliance monitoring, regulated customer service or a similar role
- Strong understanding of FCA regulatory requirements and data protection principles, desirable
- Excellent analytical skills and strong attention to detail
- Ability to review customer interactions objectively and identify compliance risks
- Strong written and verbal communication skills
- Confidence providing constructive feedback and coaching support
- Good organisational and time management skills
- Ability to manage monitoring targets, deadlines and reporting requirements
- A professional, empathetic and objective approach when handling sensitive matters
- Strong IT skills, including Microsoft Office and reporting systems
- Experience producing management information, reports and compliance documentation
- Ability to work collaboratively with compliance and operational teams
- A flexible approach and willingness to travel across the UK and occasionally Europe when required
- A proactive attitude towards continuous improvement and regulatory best practice
This is a varied and important role within a regulated environment, offering the opportunity to support compliance monitoring, customer outcome assessment, stakeholder engagement, coaching and project work. The successful candidate will be analytical, organised and confident working with customer interaction data and regulatory frameworks. You will be committed to maintaining high standards, supporting fair customer outcomes and helping to improve compliance processes across the business.
Quality Assurance Administrator / Analyst in Wilmslow employer: Workforce Employment Services Ltd
Join a dynamic and expanding construction and property development business in Bromley, where your expertise as a Site Manager will be valued and rewarded. With a competitive salary and a commitment to employee growth, we foster a collaborative work culture that encourages innovation and professional development. Enjoy the unique advantage of working on diverse projects across London and the South East, all while being part of a supportive team dedicated to excellence in residential refurbishment.
Contact Details:
Workforce Employment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Administrator / Analyst in Wilmslow
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Workforce Employment Services Ltd looking for candidates who are engaged and informed.
We think you need these skills to ace Quality Assurance Administrator / Analyst in Wilmslow
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Workforce Employment Services Ltd. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Workforce Employment Services Ltd
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Workforce Employment Services Ltd’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
