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For Companies At a Glance
- Tasks: Engage with residents and coordinate pre-start surveys for a kitchen and bathroom replacement programme.
- Company: Join a dynamic team focused on improving homes in West London.
- Benefits: Competitive salary, full-time hours, and immediate start.
- Why this job: Make a real difference in residents' lives while managing exciting projects.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills required.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an experienced and highly mobile Resident Liaison Officer (RLO) to join our team on an immediate contract for a critical scattered Kitchen and Bathroom Replacement Programme. This role is centred on managing resident engagement and preparing properties for works across West London.
The Package Details
- £36,000 - £38,000pa
- Schedule: Full-Time, Monday to Friday (8:00 am - 5:00 pm)
- Start: Immediate
Your Core Mission: Surveys, Profiles & Coordination
You will be the vital link between residents, the design team, and the site team. Your primary responsibility is to ensure the pre-start phase is completed meticulously to guarantee a smooth, safe, and efficient delivery once construction begins.
- Pre-Condition Surveys: Conduct all mandatory, accurate pre-condition surveys in tenants' homes, documenting property conditions before any works commence.
- Resident Profiling: Compile detailed resident profiles to note vulnerabilities, special requirements, and access arrangements, ensuring minimum disruption and excellent customer service.
- Technical Coordination: Work jointly with kitchen designers and the asbestos surveyor to facilitate access, ensure information flow, and prepare necessary sign-offs.
- General RLO Duties: Carry out ongoing RLO duties throughout the project, including managing resident expectations, handling complaints, issuing official project notices, and maintaining high levels of Customer Satisfaction.
Essential Requirements (MANDATORY)
- Direct Experience: Proven RLO experience specifically managing kitchen and bathroom replacement programmes or similar high-volume domestic refurbishments.
- Mobility: Must hold a full driving licence.
- Communication & IT: Exceptional communication skills and high proficiency in Microsoft Excel for data management, reporting, and compiling profiles.
Resident Liaison Officer in Uxbridge employer: Workflow Recruitment Ltd
Contact Detail:
Workflow Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Uxbridge
✨Tip Number 1
Get to know the company and its projects inside out. Research their past work, especially in kitchen and bathroom replacements, so you can chat confidently about how your experience aligns with their needs during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what the team values most, which can help us tailor your approach.
✨Tip Number 3
Prepare for common interview questions specific to the RLO role. Think about scenarios where you've managed resident expectations or handled complaints effectively, and be ready to share those stories.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows that you’re genuinely interested in joining their team.
We think you need these skills to ace Resident Liaison Officer in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer, especially in kitchen and bathroom replacement programmes. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your direct experience, communication skills, and how you handle resident engagement. We love a personal touch, so let your personality come through!
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and if you have examples of how you've successfully managed resident expectations or handled complaints, include them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Workflow Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of managing resident engagement and the pre-start phase of construction projects. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As an RLO, exceptional communication is key. Prepare examples from your past experiences where you effectively managed resident expectations or resolved complaints. Practising these scenarios will help you articulate your skills clearly during the interview.
✨Highlight Your Technical Know-How
Be ready to discuss your experience with pre-condition surveys and resident profiling. Bring up any specific tools or software you've used, especially Microsoft Excel, as it’s crucial for data management in this role. Showing your technical proficiency will set you apart.
✨Demonstrate Your Mobility and Flexibility
Since the role requires mobility across West London, be prepared to discuss your driving experience and how you manage your time effectively while on the move. Highlighting your adaptability will reassure them that you can handle the demands of the job.
