At a Glance
- Tasks: Support client onboarding, manage LinkedIn presence, and coordinate projects with developers.
- Company: Join a dynamic start-up helping dental businesses thrive.
- Benefits: Competitive salary, remote work, 26 days holiday, and career growth opportunities.
- Other info: Work directly with the CEO and shape your role as the company expands.
- Why this job: Be at the heart of client success and make a real impact in a growing company.
- Qualifications: Experience in admin or customer success, strong attention to detail, and excellent communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Work Fin aims to assist dental businesses of all shapes and sizes, regardless of where they are on their journey.
Whether it's a single practice, a large group, or somewhere in between, Work Fin can help every step of the way.
With an experienced team of finance and operations consultants, all coming from dental backgrounds, we build bespoke solutions that add value to our clients' businesses.
Our process starts by getting to know each client and understanding their business.
We then work with them to tailor the support and service needed, tackling their biggest pain points in order of priority.
That can take the form of new software implementation, operations advice, or an introduction to our Power BI platforms, giving greater visibility of business performance and more informed decision making.
The world of software and automation is continually developing, so we aim to form long-term relationships with our clients, always bringing them the latest advances in technology – saving time and cost, and increasing the accuracy of their data.
Our main areas of support include
- Purchase invoice automation
- Dentist pay automation
- Operations consultancy on practice optimisation
- Software conversions and implementations
- Bespoke Power BI reporting
- HR and payroll solutions
- Accounting and bookkeeping support
- Growth and exit strategy consultancy
THE ROLE
This is a hands-on role at the centre of how Work Fin welcomes and supports its clients.
Reporting directly to the CEO, and with full support and training from the team, you'll look after the admin behind client onboarding (tasks similar to a customer success role), run our Linked In presence, and keep projects moving by working closely with our developers to make sure tasks get done.
It suits someone highly organised and detail-driven who likes to get things finished – and who is always looking for a better way of doing them.
You'll be coming into a start-up, so there is real room for growth: as Work Fin expands, the role – and your career – can grow with it.
Hours: 37.5 hours per week, Monday–Friday, with a 30-minute lunch break. Start and finish times may vary to overlap with our development team in India.
KEY RESPONSIBILITIES
- Client onboarding support
- Manage the day-to-day admin of onboarding new practices and groups, from signed agreement to go-live, with support from the CEO and consultants
- Arrange kick-off calls, gather the information, documents and system access we need, and keep clients updated at every stage
- Coordinate set-up tasks across our services (e. g. invoice automation, dentist pay, Power BI reporting, payroll) with the relevant consultants and developers
- Maintain onboarding trackers and client records so the CEO has a clear view of progress at any time
- Be a friendly point of contact for new clients, check in after go-live, and pass on any opportunities where other Work Fin services could help
- Linked In marketing
- Manage the Work Fin Linked In page, planning and publishing a regular content calendar
- Create posts on client successes, product updates, industry insight and events, working with the CEO and consultants
- Engage with the dental community, grow followers and track performance, reporting results monthly
- Support the leadership team with their own Linked In activity
- Task and project coordination
- Keep on top of development work: log client requests and issues, agree timescales with the developers and follow up so tasks are completed on time
- Maintain the team's task board in Jira and chase outstanding actions
- Prepare a clear weekly status update for the CEO covering onboarding, development tasks and marketing
- Continuous improvement
- Document processes, starting with onboarding, so they are clear and repeatable
- Spot recurring problems, delays or manual work and raise improvement ideas – then help put them in place
- Collect client feedback and turn it into practical changes to how we work
- CEO and business support
- Support the CEO with diary management, meetings, minutes and follow-up actions
- Handle general business administration as the company grows
ABOUT YOU
Essential
- Previous experience in an administration, operations, customer success or account coordination role
- Exceptional attention to detail – nothing leaves your desk with mistakes
- Task-driven and organised: you manage multiple priorities and follow up until things are done
- Confident communicator, comfortable dealing with clients and politely but firmly chasing colleagues, including technical teams
- Experience using Linked In professionally, with a feel for writing engaging posts
- Proactive mindset, always looking for ways to improve processes
- Strong IT skills, including Microsoft 365 / Google Workspace and Excel
- Right to work in the UK
Desirable
- Experience in the dental or wider healthcare sector
- Client onboarding or customer success experience in a software / Saa S business
- Familiarity with Power BI, accounting software or payroll systems
- Exposure to Jira or similar project and task management tools
- Exposure to continuous improvement methods (e. g. Lean)
WHAT WE OFFER
- £32,000 basic salary, rising to £42,000 on-target earnings
- Home-based working, with travel only when required
- Full training and support from day one
- Join a start-up at an early stage, with real progression as the business grows
- 26 days' holiday plus bank holidays
- Workplace pension
- Working directly with the CEO, with genuine scope to shape the role
HOW TO APPLY
Send your CV and a short cover note explaining why this role suits you to , quoting \"Work Fin CS & Ops Coordinator\".
We review applications as they arrive, so early applications are encouraged.
Work Fin is an equal opportunities employer and welcomes applications from all backgrounds.
Customer Success & Operations Coordinator| UK REMOTE | –WorkFin in High Wycombe employer: WorkFin Ltd
WorkFin is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic start-up environment where your role can evolve alongside the company. With a strong focus on client success and operational excellence, you'll receive comprehensive training and support from experienced professionals, while enjoying the flexibility of remote work and a competitive salary package. Join us to make a meaningful impact in the dental sector and be part of a collaborative culture that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Operations Coordinator| UK REMOTE | –WorkFin in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WorkFin Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WorkFin Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Operations Coordinator| UK REMOTE | –WorkFin in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WorkFin Ltd:Your cover letter is your chance to shine! Tell us why you want to work at WorkFin Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WorkFin Ltd!
How to prepare for a job interview at WorkFin Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
