Principal Engagement Manager in London

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team: Paradox is transforming how the world hires. As the creator of the first-of-its-kind conversational recruiting platform, we empower organisations to fundamentally reimagine their talent acquisition process. Our AI assistant frees up recruiting teams to focus on human connection by automating high-volume, repetitive tasks. This includes instantly scheduling interviews, screening for qualifications, and answering common candidate questions through simple, frictionless experiences across mobile, chat, and SMS. We help our clients spend more time with people and less time with software.

About the Role: As an Engagement Manager you are responsible for leading the delivery of customer projects, from post-sale through to a successful implementation. In this role, you will serve as the critical bridge between our technology and our customers' success. This is a high-velocity role where you will manage a portfolio of complex, simultaneous projects. You won't just follow a manual; you will own the delivery strategy, adapt methodologies to meet unique client needs, and facilitate complex, global deployments. We are looking for a seasoned professional who can handle the pressure of high-stakes, strategic transformations and has the maturity to lead by influence across diverse stakeholder groups. If you are a builder who thrives in ambiguity and wants to deliver impactful, large-scale solutions for our most strategic clients, this is your opportunity to drive real change.

About You:

• Basic Qualifications:
• 5+ years of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
• 5+ years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
• Available to travel up to 5% for client engagements.
• Other Qualifications:
• Experience working with third party vendors and integration partners.
• Experience working on implementation projects for companies with 10,000+ employees.
• Excellent communication skills across multiple channels with the ability to adjust messaging to their audience.
• Experience managing a formal project plan using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.).
• Excellent facilitation skills and the ability to lead by influence.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree.