Customer Solution Strategist in London

Your work days are brighter here. We are obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we are shaping the future of work so teams can reach their potential and focus on what matters most. Our culture is rooted in integrity, empathy, and shared enthusiasm. We look for curious minds and courageous collaborators who bring optimism and drive. Whether you are building smarter solutions, supporting customers, or creating a space where everyone belongs, you will do meaningful work with colleagues who have your back. In return, we will give you the trust to take risks, the tools to grow, the skills to develop, and the support of a company invested in you for the long haul.

About The Team

The Workday UKI Solution Consulting team consists of pre-sales specialists who partner with Account Executives to drive sales by showcasing how Workday's HCM, Financial, and Talent applications solve business challenges. They act as trusted advisors, delivering product demonstrations, creating tailored, value-driven presentations, and providing technical expertise to existing and prospective customers.

About The Role

As a Customer Solution Strategist, you will be the primary visionary for our most significant enterprise accounts. You are redefining how C-level executives (CFOs, CHROs, CIOs) view their business future. You will bridge the gap between "what is" and "what is possible," orchestrating complex internal and external teams to ensure our customers do not just buy a product—they realise a transformation.

Key Responsibilities

• Strategic Advisory & Executive Partnership

• C-Suite Relationship Management: Build and sustain deep, credible partnerships with the CFO, CHRO, and CIO, serving as a trusted advisor who understands their personal and professional KPIs.
• Provocative Thought Leadership: Challenge the status quo. Guide customers to think beyond immediate pain points toward a future-state vision, creating a "safe space" for radical business honesty and expert-led innovation.

• Long-Term Roadmap Development: Lead the co-creation of Strategic Roadmaps and Strategic Staircases. Align technology with the customer's 3–5 year pillars, such as ESG mandates, becoming a "learning company," or achieving "Growth without Growth."
• Custom Innovation: Identify unique business use cases that require "out of the box" thinking, leveraging tools like Workday Extend to co-innovate and bridge functional gaps.

• Architecture White Space Identification: Proactively diagnose "White Space" within an account's architecture to identify expansion opportunities that increase the platform footprint and customer ROI.
• Adoption & Churn Mitigation: Act as a "Value Doctor." Diagnose root causes of low adoption and collaborate with Value Management to build compelling business cases for continued investment and optimization.
• Internal Advocacy & Operational Leadership: Act as the operational lead for the Solution Consulting team. Orchestrate specialized resources—Architects, Specialists, and Business Analysts—to ensure a unified front for the account.
• Product Feedback Loop: Serve as the "Voice of the Strategic Customer" back to Product Management, prioritising critical needs and product gaps in the development pipeline.
• Strategic Programs: Partner with the Strategic Accounts Office (SAO) to execute high-stakes "Top-to-Top" reboots and "Get Ahead" initiatives.

About You

Required Skills & Experience

• Mindset

• Farmer Mindset: Focused on long-term relationship cultivation rather than short-term wins.
• Challenger Mindset: Comfortable disrupting a customer's status quo to drive better outcomes.
• Growth Mindset: Continuously seeking ways to expand Workday's impact within the organisation.

• Broad Workday Knowledge: Wide understanding of the Workday ecosystem and the ability to connect platform capabilities to business value.
• Strategic Thinking: Translate complex business challenges into technical solution roadmaps.
• Compete for Capital: Financial acumen to justify investments to CFOs.

• Workshop Facilitation: Expert-level ability to design and lead engaging workshops.
• Active Listening & Empathy: Deep diagnostic skills to uncover latent needs and understand the "political" landscape of a customer.
• Master Storytelling: Weave a compelling narrative that connects Workday's innovation to the customer's "North Star."

Basic Qualifications

5+ years in a similar customer-facing role with an HCM product focus.

Our Approach to Flexible Work

With Flex Work, we are combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners. This means you will have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

Accommodations

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

Referral and Privacy

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