Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the UKI Customer Success team to drive customer happiness and success.
- Company: Workday is a leader in enterprise software, focused on employee-centric culture and community impact.
- Benefits: Enjoy flexible remote work options and a collaborative, supportive environment.
- Why this job: Join a passionate team dedicated to transforming customer experiences and driving business growth.
- Qualifications: 10+ years in customer success or account management, with strong leadership and strategic skills.
- Other info: Opportunity to work with C-suite executives and influence key customer strategies.
The predicted salary is between 43200 - 72000 £ per year.
Senior Director, Customer Success – UKI
Apply remote type Flex locations United Kingdom, London time type Full Time posted on Posted 2 Days Ago job requisition id JR-0094352
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it’s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Customer Success is a key role to ensure Workday’s customer happiness and success. The team are key players in the support of our customers on their Workday journey. They are Advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.
About the Role
The Senior Director, Customer Success – UKI is an integral senior leader responsible for driving customer success across the UK and Ireland, contributing to and ensuring the implementation of global customer strategies and initiatives that deliver significant business impact and growth for Workday customers.
This person will lead and develop the UKI Customer Success team, driving regional strategies aligned with Workday’s global vision. Requires deep UKI market and macroeconomic expertise, strong leadership skills, and a proven record of execution. Fosters a culture of customer-centricity, operational excellence, and accountability.
Reporting to the Vice President, Customer Success EMEA, the Senior Director plays a critical role in driving Workday adoption and enhancing customer outcomes, ensuring Workday maintains its position as a leader in customer success and value realization in this key region. You have a strategic attitude, strong executive presence, and the ability to orchestrate sophisticated customer engagements in collaboration with Sales, Services and Product.
Responsibilities:
- Champion the customer success vision for the UKI region, ensuring alignment with the UKI and wider EMEA Sales Organisation, as well as Workday’s overall strategic objectives.
- Implement a comprehensive customer success strategy for the UKI market, considering regional nuances and customer needs.
- Stay informed about market trends, competitive landscape, and regulatory changes within the UKI region to proactively adapt strategies.
- Drive accountability and performance through talent management initiatives, including recruitment, onboarding, training, and performance management, to build a high-performing team.
- Champion a culture of collaboration, high performance, and continuous development.
- Build and maintain positive relationships with key customer influencers including executive sponsors and decision-makers.
- Collaborate effectively with Customer Operations, Global Revenue, Product and Technology and Marketing, and other cross-functional teams to ensure a seamless customer experience and drive customer success.
- Serve as a trusted advisor to UKI customers, providing strategic mentorship and support to help them achieve their business objectives.
- Monitor and analyze key performance indicators to track progress, identify areas for improvement, and drive continuous improvement.
- Drive operational diligence and efficiency within the UKI customer success organization, optimising processes and utilising standard methodologies.
- Analyse customer health metrics, identify potential churn risks, and implement proactive strategies to mitigate those risks.
About You
Basic Qualifications:
- Proven track record of leading and scaling high-performing customer success teams within a SaaS or technology environment.
- 10+ years proven experience working with customers within the UKI region.
- 10+ years account management skills in leading customers and providing customer support.
Other Qualifications
- Strategic leader with a deep understanding of customer success principles, methodologies, and standard processes, capable of developing and implementing impactful strategies.
- Ability to identify and ameliorate risk across a wide range of customer implementations.
- Outstanding leadership, communication, and interpersonal skills, enabling effective collaboration and team building.
- Adept at leading and influencing individuals at all levels, with a demonstrated history of successful partnerships with C-suite executives.
- Skilled in analysing data and translating it into actionable insights to drive effective decision-making.
- Knowledge of Workday products is preferred.
- Thrives in dynamic environments, managing change with agility and resilience.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
#J-18808-Ljbffr
Senior Director, Customer Success - UKI employer: Workday, Inc.
Contact Detail:
Workday, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Customer Success - UKI
✨Tip Number 1
Familiarize yourself with Workday's customer success vision and values. Understanding their culture and how they prioritize employee-centricity will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees in the Customer Success team at Workday. They can provide valuable insights into the team's dynamics and expectations, which can help you tailor your discussions.
✨Tip Number 3
Stay updated on the latest trends and challenges in the UKI market, especially in SaaS and technology. This knowledge will enable you to speak confidently about how you can drive customer success in this region.
✨Tip Number 4
Prepare examples of how you've successfully led customer success initiatives in the past. Highlight your strategic thinking and ability to collaborate with cross-functional teams, as these are key aspects of the role.
We think you need these skills to ace Senior Director, Customer Success - UKI
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Director, Customer Success - UKI position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success, leadership, and the SaaS industry. Use specific examples that demonstrate your ability to drive customer satisfaction and team performance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer success and your strategic vision for the UKI market. Mention how you can contribute to Workday's goals and culture, and provide examples of your past successes in similar roles.
Showcase Your Leadership Skills: In your application, emphasize your leadership style and how you've successfully built and managed high-performing teams. Provide concrete examples of how you've fostered collaboration and accountability in previous positions.
How to prepare for a job interview at Workday, Inc.
✨Showcase Your Leadership Experience
As a Senior Director, you'll need to demonstrate your ability to lead high-performing teams. Prepare specific examples of how you've successfully managed and scaled customer success teams in the past, particularly in a SaaS or technology environment.
✨Understand the UKI Market
Familiarize yourself with the current trends, competitive landscape, and regulatory changes in the UK and Ireland. Be ready to discuss how these factors influence customer success strategies and how you would adapt to them.
✨Emphasize Customer-Centricity
Workday values a culture of customer-centricity. Prepare to share how you've fostered this culture in previous roles, including examples of building relationships with key customer influencers and decision-makers.
✨Demonstrate Strategic Thinking
Highlight your strategic mindset by discussing how you've developed and implemented impactful customer success strategies. Be prepared to analyze data and translate it into actionable insights that drive decision-making.
