At a Glance
- Tasks: Lead strategic partnerships and redefine business futures for major enterprise accounts.
- Company: Join a Fortune 500 company shaping the future of work with AI solutions.
- Benefits: Enjoy flexible work, competitive salary, and a supportive culture focused on growth.
- Other info: Collaborative environment with opportunities for personal and professional development.
- Why this job: Make a real impact by transforming how businesses operate and thrive.
- Qualifications: 5+ years in customer-facing roles with a focus on HCM products.
The predicted salary is between 56700 - 69300 £ per year.
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. Our culture is rooted in integrity, empathy, and shared enthusiasm. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.
About the Team
The Workday UKI Solution Consulting team consists of pre‑sales specialists who partner with Account Executives to drive sales by showcasing how Workday’s HCM, Financial, and Talent applications solve business challenges. They act as trusted advisors, delivering product demonstrations, creating tailored, value‑driven presentations, and providing technical expertise to existing & prospective customers.
About the Role
As a Customer Solution Strategist, you will be the primary visionary for our most significant enterprise accounts. You aren’t just answering RFPs; you are redefining how C‑level executives (CFOs, CHROs, and CIOs) view their business future. You will bridge the gap between "what is" and "what is possible", orchestrating complex internal and external teams to ensure our customers don't just buy a product—they realize a transformation.
Key Responsibilities
- Strategic Advisory & Executive Partnership
- C‑Suite Relationship Management: Build and sustain deep, credible partnerships with the CFO, CHRO, and CIO, serving as a trusted advisor who understands their personal and professional KPIs.
- Provocative Thought Leadership: Challenge the status quo. You will guide customers to think beyond immediate pain points toward a future‑state vision, creating a "safe space" for radical business honesty and expert‑led innovation.
- Solution Strategy & Transformation Orchestration
- Long‑Term Roadmap Development: Lead the co‑creation of Strategic Roadmaps and Strategic Staircases. You will align our technology with the customer’s 3-5 year pillars, such as ESG mandates, becoming a "learning company", or achieving "Growth without Growth".
- Custom Innovation: Identify unique business use cases that require "out of the box" thinking, leveraging tools like Workday Extend to co‑innovate and bridge functional gaps.
- Value Realization & Growth Engineering
- Architecture White Space Identification: Proactively diagnose "White Space" within an account’s architecture to identify expansion opportunities that increase the platform footprint and customer ROI.
- Adoption & Churn Mitigation: Act as a "Value Doctor." You will diagnose root causes of low adoption (Sold Not Implemented - SNI) and collaborate with Value Management to build compelling business cases for continued investment and optimization.
- Internal Advocacy & Operational Leadership
- Account "COO": Act as the operational lead for the Solution Consulting team. You will orchestrate specialized resources—including Architects, Specialists, and Business Analysts—to ensure a unified front for the account.
- Product Feedback Loop: Serve as the "Voice of the Strategic Customer" back to Product Management, ensuring that the most critical needs and product gaps are prioritized in the development pipeline.
- Strategic Programs: Partner with the Strategic Accounts Office (SAO) to execute high‑stakes "Top‑to‑Top" reboots and "Get Ahead" initiatives.
Mindset
- Farmer Mindset: Focused on long‑term relationship cultivation rather than just short‑term wins.
- Challenger Mindset: Comfortable disrupting a customer’s status quo to drive better outcomes.
- Growth Mindset: Continuously seeking ways to expand Workday’s impact within the organization.
Technical & Strategic Acumen
- Broad Workday Knowledge: A wide understanding of the Workday ecosystem and the ability to connect platform capabilities to business value.
- Strategic Thinking: Ability to translate complex business challenges (M&A, digital transformation, cost‑out targets) into technical solution roadmaps.
- Compete for Capital: Skills in financial acumen to justify investments to CFOs.
Other Qualifications
- Workshop Facilitation: Expert‑level ability to design and lead engaging workshops (Innovation Days, ARS sessions, Design Thinking).
- Active Listening & Empathy: Deep diagnostic skills to uncover latent needs and understand the "political" landscape of a customer.
- Master Storytelling: Ability to weave a compelling narrative that connects Workday’s innovation to the customer’s "North Star".
Basic Qualifications
- 5+ years in a similar role customer facing role, HCM product focus.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in‑person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in‑office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision‑making to any degree.
Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
Customer Solution Strategist - Presales employer: Workday, Inc.
Workday, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment while leading innovative sales strategies in the Retail and Hospitality sectors. With a strong emphasis on professional development and growth opportunities, employees are encouraged to expand their skills and advance their careers, all while contributing to meaningful projects that inspire brighter work days.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solution Strategist - Presales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workday, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workday, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solution Strategist - Presales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workday, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Workday, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workday, Inc.!
How to prepare for a job interview at Workday, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
