At a Glance
- Tasks: Manage executive briefing events and create a world-class experience for guests.
- Company: Join a Fortune 500 company shaping the future of work with a collaborative culture.
- Benefits: Flexible work arrangements, professional growth opportunities, and a supportive team environment.
- Other info: Dynamic role with excellent career advancement potential in a vibrant London office.
- Why this job: Make a real impact by leading innovative events and collaborating with top executives.
- Qualifications: 8+ years in events or marketing, strong communication skills, and attention to detail.
The predicted salary is between 60000 - 80000 £ per year.
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. Our culture is rooted in integrity, empathy, and shared enthusiasm. We look for curious minds and courageous collaborators who bring sun‑drenched optimism and drive. Whether you’re building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
About the Team
Our Customer Experience Center showcases our company, our talent, and our technology to prospects, existing customers, and business partners. We host leaders from highly valued accounts to collaborate on a partnership for the future. The team works closely with colleagues in sales and services to create an exceptional experience for all guests.
About the Role
- Manage multiple executive briefing events from start to finish.
- Act as key stakeholder in the launch of the new CXC location.
- Contribute to operational design and creation of a world‑class briefing center.
- Serve as liaison between account owners and internal Workmates.
- Lead end‑to‑end guest experience: concierge, logistics, catering, room setup.
- Partner with building security and safety teams for VIP access protocols.
- Manage day‑to‑day customer briefings and scheduling support.
- Draft agendas, schedule, and host meetings on the day in the London office.
- Maintain executive presence and confidence to push back on account teams when necessary.
- Collaborate with sales/services teams to create briefings that meet strategic objectives.
- Partner with CXC, technology support, logistics, catering, etc. to integrate all briefing elements.
- Support development of best practices and documentation for the new CXC location process.
- Provide immediate, high‑touch support for in‑room AV/VC technology.
About You
- 8+ years relevant experience in executive briefing centers, marketing, and/or events.
- High confidence working autonomously, supporting the extended program with the larger CXC team based in Pleasanton, CA.
- Experience working closely with Executive Level (VP+, C‑Suite) customers and internal stakeholders.
- Full‑time position based in London, requiring at least 70% in‑office time per week.
Other Qualifications
- Highly organized and detail‑oriented self‑starter with exceptional prioritization, organization, and project management skills.
- Excellent executive communication skills, interpersonal skills, and writing skills.
- Incredible attention to detail in all areas and in all work produced.
Work Arrangement
We combine in‑person and remote work. Employees spend at least 50% of their time each quarter in the office or in the field with customers, prospects, and partners. Flexibility allows employees to create a schedule that suits business, team, and personal needs, while ensuring intentional time together.
Equal Opportunity Employer
Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
Briefing Engagement Manager employer: Workday, Inc.
At Workday, we pride ourselves on fostering a vibrant work culture that champions integrity, empathy, and collaboration. As a leading AI platform based in London, we offer our employees exceptional growth opportunities, the chance to work with innovative technology, and a supportive environment where every voice is valued. Join us to not only advance your career but also to contribute to meaningful projects that shape the future of work.
StudySmarter Expert Advice🤫
We think this is how you could land Briefing Engagement Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workday, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workday, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Briefing Engagement Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workday, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Workday, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workday, Inc.!
How to prepare for a job interview at Workday, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
