At a Glance
- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer Team Leader Location: 99 Eastgate, Pickering, YO18 7DW
Pay: £14.48 per hour
Contract: 16 hours per week + regular overtime, 6 month temporary contract, part time
Working pattern: Closing shifts from 1pm to 10pm and close, with flexible availability across the week to include at least 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.
30% colleague member discount in store - see below for more benefits
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you'll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life's big moments
A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Shift Leader in York employer: Workcircle
At Co-op, we pride ourselves on being an excellent employer that prioritises the well-being and development of our team members. As a Customer Team Leader in Pickering, you'll enjoy a supportive work culture with flexible hours, comprehensive training, and opportunities for career advancement, all while making a positive impact in your community. With benefits like a 30% discount in-store, generous holiday allowance, and access to health resources, joining Co-op means becoming part of a movement that values people and purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in York
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’s all about connecting with their mission!
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team. Whether it’s in retail or another setting, being able to share these experiences will make you stand out.
✨Tip Number 3
Be ready to discuss your availability openly. Since the role requires flexible shifts, showing that you’re adaptable and willing to work weekends can really boost your chances.
✨Tip Number 4
Apply through our website for a smooth process! You won’t need a CV, just complete the assessments on your mobile. It’s quick and easy, so why not give it a go?
We think you need these skills to ace Shift Leader in York
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Highlight Relevant Experience:Even if you don't have direct experience in retail or team management, think about any transferable skills you've got. Whether it's coaching a sports team or volunteering, share those experiences with us!
Flexibility is Key:Since we’re looking for someone who can work flexible hours, make sure to mention your availability clearly. If you can work weekends or evenings, let us know – it’ll help us see how you fit into our team!
Take Your Time with Assessments:Don’t rush through the online assessments! They’re a chance for us to get to know you better, so take your time and give thoughtful answers. Remember, you can apply easily from your mobile!
How to prepare for a job interview at Workcircle
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to motivate and coach your team. Think of examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to discuss how you can inspire others and maintain a positive atmosphere in the store.
✨Flexibility is Key
Since the job requires flexible availability, be prepared to discuss your schedule openly. Highlight your willingness to work weekends and late shifts, as this shows your commitment to the role and helps the employer see you as a reliable candidate.
✨Engage with the Community
Co-op values community engagement, so think about how you can contribute. Prepare to share ideas on how to connect with local charities or enhance customer relationships. This will demonstrate your alignment with Co-op's mission and your passion for making a difference.
