At a Glance
- Tasks: Help customers with job advert feeds and solve technical issues.
- Company: Join Jobg8, a fast-growing job advertising platform.
- Benefits: Gain valuable experience in tech support and customer service.
- Other info: Opportunities for growth into Account Management or IT roles.
- Why this job: Perfect for those who love helping others and working with technology.
- Qualifications: Experience in customer support or technical roles is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Jobg8 is a rapidly growing job advertising platform, advertising millions of jobs internationally, with a primary focus on the USA, UK, and mainland Europe.
We work with customers to buy and sell job seeker traffic, helping deliver high-quality job applications to their roles.
Jobg8 is looking for a Technical Customer Support Specialist to help our clients set up and manage their job advert feeds.
This is a varied role suited to someone who is comfortable using IT systems, working with data, helping customers, and solving day-to-day technical issues.
You will also support the wider team with basic testing, client queries, marketing or lead generation activity and credit control.
What you ll be doing Customer Support and Integration You ll work in a team who are the first point of contact for customers who need help with their accounts, job feeds, or technical questions.
You will investigate simple issues, answer queries clearly, keep clients updated, and pass more complex problems to the technical team when needed.
You will help set up and manage job advert feeds using our internal tools.
This will include working with job data, checking that jobs are being imported and sent correctly, and reviewing reports to spot any issues.
Testing and Quality Checks You will help monitor our customers to ensure their setup is operating as expected.
This will include basic testing, checking that job adverts display correctly, logging issues clearly, and retesting fixes once they have been completed.
Once trained this may expand to testing for the new products and services.
Marketing and Lead Generation Support You will also support the sales and marketing team with research, email campaigns, prospect updates, CRM records, and basic social media or advertising activity.
What we re looking for We are looking for someone who is organised, accurate, and confident using online systems.
You should have experience in customer support, helpdesk, technical support, or a similar role.
You should have good written and spoken English, strong attention to detail, and the ability to follow technical processes, investigate problems, and learn new systems.
Useful but Not Essential Experience with job feeds, job boards, recruitment software, ATS platforms, CRM systems, email marketing, B2B lead generation, or the recruitment sector would be helpful, but is not essential.
Personal Qualities The right person for this role will be helpful, customer focused, accurate, calm when dealing with problems, and comfortable managing several tasks at once.
They should be reliable, organised, proactive, and willing to ask questions while learning new systems.
Summary This is a good opportunity for someone who enjoys helping customers, working with systems, and learning how recruitment technology works.
You will receive training and support while building experience across technical support, testing, and client operations.
Future For those who demonstrate the right skills, there could be future opportunities to transition into Account Management or the IT team.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Support Specialist in Woking
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Workcircle value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Workcircle a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Workcircle!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Workcircle.
We think you need these skills to ace Technical Customer Support Specialist in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Workcircle!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Workcircle
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
