At a Glance
- Tasks: Lead a team in a fast-paced Co-op store, delivering essential services to the community.
- Company: Join Co-op, a member-owned organisation that prioritises people and communities.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: 14 - 16 Canterbury Road, Whitstable, CT5 4HH
Pay: £14.48 per hour
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.
30% colleague member discount in store - see below for more benefits.
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
What you'll bring:
We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring:
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources.
- 30% discount on Co-op products in store.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Market-leading policies to help you through life's big moments.
A place you'll belong:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Whitstable employer: Workcircle
At Co-op, we pride ourselves on being an employer that truly values its people and the communities we serve. As a Customer Team Leader in Whitstable, you'll enjoy a supportive work culture with flexible hours, comprehensive training, and opportunities for career development, all while making a meaningful impact in your local area. With benefits like a 30% discount in-store, generous holiday allowance, and a commitment to diversity and inclusion, joining Co-op means becoming part of a movement dedicated to doing right by our members and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Whitstable
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’s all about connecting with their mission!
✨Tip Number 2
Practice your responses to common interview questions, especially those around team management and customer service. We want you to feel confident and ready to showcase your skills in a real-life scenario.
✨Tip Number 3
Be prepared to discuss your availability openly. Since the role requires flexibility, showing that you’re willing to adapt will make you stand out as a candidate who’s ready to jump in and lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just complete the assessments on your mobile, and you’ll be one step closer to joining the Co-op family.
We think you need these skills to ace Customer Team Leader in Whitstable
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Highlight Relevant Experience:Even if you don’t have direct experience in retail or team management, think about any transferable skills you have. Whether it’s coaching a sports team or volunteering, share those experiences with us!
Flexibility is Key:Since the role involves various shifts, make sure to mention your availability clearly. We appreciate candidates who can work flexibly, especially during evenings and weekends.
Apply Through Our Website:Remember, applying is super easy! Just head over to our website and complete the assessments – no CV needed. We’re excited to see your application!
How to prepare for a job interview at Workcircle
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of examples from your past experiences where you've successfully led or worked with others. Be ready to discuss how you can create a positive environment and drive team performance.
✨Flexibility is Key
The job requires flexibility with shifts, including evenings and weekends. Be prepared to discuss your availability openly during the interview. Highlight your willingness to adapt and how you can manage your time effectively to meet the store's needs.
✨Engage with Co-op Values
Co-op is all about community and member engagement. Research their values and think about how you can contribute to their mission. During the interview, share your passion for community involvement and how you can champion Co-op membership to enhance customer experience.
