At a Glance
- Tasks: Support customers and create safe, welcoming neighbourhoods while resolving issues.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to community impact.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Be part of a supportive team that values diversity and inclusivity.
- Why this job: Make a real difference in people's lives and help build thriving communities.
- Qualifications: Experience in customer service, strong organisational skills, and a proactive approach.
The predicted salary is between 30000 - 40000 £ per year.
Where outstanding customer service meets real community impact. Are you driven by delivering exceptional customer service and making a real difference in customers' everyday lives? As a Neighbourhood Assistant, you'll be at the heart of our communities - helping to create safe, well-managed environments where our customers don't just live, but truly feel at home. This is a role where no two days are the same. One moment you'll be supporting tenancy matters or resolving neighbourhood issues, the next you'll be building trusted relationships with customers and partner agencies. You'll play a key part in delivering a responsive, people-first service - supporting customers with their homes, resolving issues quickly, and helping create safe, well-managed neighbourhoods.
About the role: As a Neighbourhood Assistant, you'll help deliver a responsive, high-quality service that supports customers and keeps neighbourhoods safe, well-managed and welcoming. This is a varied, hands-on role where you'll work closely with Neighbourhood Managers to manage tenancies, respond to enquiries and resolve neighbourhood issues. You'll build strong relationships with customers and partners, carry out visits and inspections, and play a key role in supporting thriving communities. If you enjoy working with people, solving problems and making a visible difference, this is a great opportunity to develop your career in housing.
What we are looking for: We're looking for a proactive, customer-focused individual who shares our values and takes pride in delivering high-quality service to support local communities:
- Customer Driven: You understand the impact of safe, well-managed neighbourhoods and take pride in delivering excellent service and positive customer experiences.
- Accountability: You take ownership of your work, managing tenancy activities and enquiries accurately while following procedures to ensure compliance and high standards.
- Develop & Learn: You're keen to learn, develop your housing knowledge and build your skills to better support residents and communities.
- Champion Communication: You communicate clearly, keep accurate records and build strong relationships to resolve issues and improve neighbourhoods.
You'll bring:
- Experience working in a customer-focused or public-facing role, ideally within housing or a similar environment.
- Strong organisational skills and the ability to manage a varied workload while maintaining accuracy.
- Confidence in handling tenancy-related enquiries and administrative processes.
- The ability to build positive relationships with customers, colleagues and external partners.
- A proactive approach to problem-solving, including responding to neighbourhood issues and anti-social behaviour.
- Clear communication skills, both written and verbal, with a professional and approachable manner.
- A commitment to Equality and Diversity.
Pre-employment requirements: The successful candidate will be required to complete a Basic DBS check, DVLA check and Right to Work verification. You must also hold a valid driving licence and have access to a vehicle for work purposes.
Why join Selwood Housing? At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places. You'll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly. Some of our benefits include:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters.
Ready to make a real difference? Apply now and start building better communities with us.
Our Commitment to Diversity & Inclusion: At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone. We may close this vacancy early depending on application volumes, so we encourage early applications.
Neighbourhood assistant in Trowbridge employer: Workcircle
At Selwood Housing, we pride ourselves on being a not-for-profit housing organisation dedicated to creating safe and welcoming communities. Our supportive work culture fosters collaboration and personal growth, offering ongoing training and development opportunities alongside a competitive salary and generous benefits. Join us in making a meaningful impact in the lives of local residents while enjoying a flexible working environment in Trowbridge.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood assistant in Trowbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selwood Housing. Understand their values and mission, especially around community impact and customer service. This will help you connect your experiences to what they care about.
✨Tip Number 2
Practice your people skills! As a Neighbourhood Assistant, you'll be all about building relationships. Think of examples from your past where you've successfully resolved issues or helped someone out. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your problem-solving skills! They want someone proactive, so come prepared with examples of how you've tackled challenges in previous roles. Whether it’s handling tenancy matters or dealing with neighbourhood issues, make sure you highlight your approach.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you're genuinely interested in the role and the company. Plus, it gives you a chance to see if this is the right fit for you too!
We think you need these skills to ace Neighbourhood assistant in Trowbridge
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to deliver exceptional service, as this is key for a Neighbourhood Assistant.
Be Proactive in Your Approach:Demonstrate your proactive problem-solving skills in your application. Share examples of how you've tackled issues head-on and made a positive impact in your previous roles.
Communicate Clearly:Use clear and concise language in your written application. We appreciate strong communication skills, so make sure your application reflects that professional and approachable manner we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference in our communities.
How to prepare for a job interview at Workcircle
✨Know Your Community
Before the interview, take some time to research the community you'll be serving. Understand the key issues residents face and think about how you can contribute to making a positive impact. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you resolved issues or built strong relationships, as this aligns perfectly with the Neighbourhood Assistant role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to tackle challenges or resolve conflicts. Be ready to discuss your approach to problem-solving, especially in a community context. This will illustrate your proactive mindset and ability to handle tenancy-related enquiries effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, consider doing mock interviews with friends or family. Focus on being approachable and professional, as these traits are essential for building trust with customers and partners.
