At a Glance
- Tasks: Assist customers via phone, email, and face-to-face, resolving queries with care.
- Company: A customer-focused company dedicated to making a difference in people's lives.
- Benefits: Part-time hours, flexible schedule, and a supportive team environment.
- Other info: Permanent position with opportunities for growth and development.
- Why this job: Join us to make a real impact on customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 € per hour.
We place customers at the heart of every interaction - listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
What you'll do:
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic tasks related to it.
Customer support adviser (Part time 23.5 hours per week) in Trowbridge employer: Workcircle
Join a company that truly values its employees and fosters a supportive work culture, where your passion for customer service can shine. As a part-time Customer Support Adviser, you'll benefit from flexible working hours, opportunities for professional development, and a collaborative environment that prioritises employee well-being. Located in a vibrant area, our team is dedicated to making a meaningful impact in our customers' lives while ensuring you have the resources and support to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Part time 23.5 hours per week) in Trowbridge
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident is key. Role-play common scenarios with friends or family to get comfortable with handling enquiries.
✨Tip Number 3
Showcase your problem-solving skills during interviews! Think of examples where you've resolved issues effectively. This will demonstrate your ability to provide reassurance and clarity to customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team of customer support champions.
We think you need these skills to ace Customer support adviser (Part time 23.5 hours per week) in Trowbridge
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about delivering exceptional customer service. Share any experiences where you've made a difference in someone's day – it really helps us see your commitment to our customers.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with the role of a Customer Support Adviser. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Workcircle
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've delivered it in the past. This will show your passion for making a difference in customers' lives.
✨Familiarise Yourself with the Company
Do some research on the company’s values and mission. Knowing how they place customers at the heart of every interaction will help you align your answers with their ethos. It also shows that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
Prepare for situational questions by thinking about how you would handle various customer enquiries. Consider scenarios where you had to resolve issues or provide reassurance. Practising these responses will help you feel more confident during the interview.
✨Showcase Your Team Spirit
Since the role involves working collaboratively, be ready to discuss your experience in team settings. Share examples of how you've worked with colleagues to maintain high service standards and ensure a positive customer experience. This will highlight your ability to contribute to a supportive work environment.
