At a Glance
- Tasks: Be the first point of contact for customers, delivering exceptional service via phone and email.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to providing affordable homes.
- Benefits: Enjoy competitive salary, generous holiday, flexible working, and ongoing training.
- Other info: Embrace a diverse and inclusive workplace where your contributions truly matter.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Good literacy and numeracy skills, customer service experience, and familiarity with CRM systems.
The predicted salary is between 20000 - 25000 £ per year.
Behind every call or email is a customer who needs to be heard - and we're here to listen and deliver solutions. If you're passionate about helping people and looking for a role where every interaction has a meaningful impact, joining our Customer Support team could be the perfect next step for you.
As a Part-Time Customer Support Adviser (21 hours per week), you'll be the first point of contact for our customers, delivering exceptional service across phone, email and face-to-face interactions.
About the Role
You'll respond to enquiries via phone and email, working within set policies and procedures to deliver timely, accurate solutions. This role is varied and rewarding - from scheduling repairs and managing service requests through our CRM system to providing reception cover and assisting with administrative tasks. You'll play a key part in achieving first-time fixes, maintaining high customer satisfaction, and supporting the wider team to meet KPIs. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a real difference to our customers and community, this is the role for you.
What you'll do:
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic payment processing.
- Support occasional out-of-hours or weekend cover in exceptional circumstances (e.g. severe weather), in line with business needs and agreed arrangements.
What we're looking for:
We're looking for someone who shares our values and is committed to delivering outstanding customer experiences:
- Customer Driven - You put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.
- Accountability - You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Develop & Learn - You're eager to grow your knowledge of our processes and systems, embracing every opportunity to improve and contribute to team success.
- Champion Communication - You communicate clearly and confidently with customers and colleagues, making complex information simple and accessible while maintaining a friendly, professional tone.
You'll bring:
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Previous experience in a customer-focused environment.
- Proven experience of a CRM management system.
- Demonstrable ability to plan and prioritise own workload.
For further information on the role, please review the job description attached to the advert.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places. You'll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
Some of our benefits include:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to make every interaction count? Apply today and join a team that values your skills and puts our customers first!
Our commitment to Diversity and Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.
Customer support adviser (21 hours per week) in Trowbridge employer: Workcircle
At Selwood Housing, we pride ourselves on being a supportive and inclusive employer, dedicated to providing a safe and secure environment for our customers and staff alike. As a part-time Customer Support Adviser, you'll enjoy flexible working opportunities, ongoing training, and a close-knit team culture that values your contributions. With a commitment to employee growth and a competitive benefits package, including generous holiday entitlement and a cycle to work scheme, Selwood Housing is an excellent choice for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (21 hours per week) in Trowbridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Workcircle and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Workcircle and let us see your personality shine through!
We think you need these skills to ace Customer support adviser (21 hours per week) in Trowbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Workcircle.
Get Familiar with Our Brand:Before applying, take some time to learn about Workcircle and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Workcircle
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Workcircle.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Workcircle will surely appreciate.
